IT Helpdesk Technician Apprentice

Getting In Limited; Cannock; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking IT Managed Service Provider as an IT Helpdesk Technician Apprentice. This exciting opportunity allows you to learn and grow while providing essential IT support to clients across the UK. You'll be trained in key Microsoft tools like Power BI and Excel, gaining valuable skills in data management and analysis. As part of a collaborative team, you'll resolve helpdesk tickets, monitor systems, and liaise with third-party suppliers to ensure seamless service delivery. This apprenticeship is a fantastic starting point for a rewarding career in IT, where your contributions will help businesses thrive in a digital world.

Qualifications

• Apprenticeship in IT support with a focus on communication and teamwork.
• Training in Microsoft tools for data management and analysis.

Responsibilities

• Resolve helpdesk tickets and service requests using a ticketing system.
• Monitor systems to ensure client devices and networks are secure.

Skills

Communication skills

IT skills

Attention to detail

Team working

Non-judgemental

Education

Level 3 apprenticeship

Tools

Microsoft Power BI

Microsoft Excel

SQL Azure

Job description

IT Helpdesk Technician Apprentice

Apply From: 13/12/2024

Learning Provider

Delivered by QA LIMITED

Employer

DATASYSTEMS (MIDLANDS) LIMITED

Vacancy Description

• Use our Ticketing System to work on and resolve helpdesk tickets & service requests and escalate to senior helpdesk engineer if required
• Monitor background systems to ensure client devices, servers and networks are working correctly and secure
• Liaise with third-party suppliers, working between them and the client to troubleshoot and resolve issues
• Maintain up-to-date documentation of any changes, logins or other critical information. Review remote monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our processes
• Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue

Key Details

Vacancy Title

IT Helpdesk Technician Apprentice

Employer Description

Datasystems (Midlands) Limited are an IT Managed Service Provider (MSP) based in Cannock, Staffordshire, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services. We are a forward-thinking company with a growth mindset, seeking an apprentice to join the team in providing excellent IT remote support to our clients.

Vacancy Location

Unit 7, Key Point Keys Park Rd Cannock WS12 2FN

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000290656

Key Dates

Apply From

13/12/2024

Closing Date For Applications

2025-01-17 23:59:59

Interview Begin From

Possible Start Date

2025-01-20 00:00:00

Training

Training to be Provided

Why choose our Microsoft Data Essentials apprenticeship?

QA’s Microsoft Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace. Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.

QA's Microsoft Data Essentials Level 3 apprentice will learn to:

• Source, format and present data securely, using Microsoft Excel, Power BI and SQL
• Analyse structured and unstructured data to support business outcomes
• Blend data from multiple sources as directed
• Communicate outcomes appropriate to the audience
• Apply legal and ethical principles when manipulating data

QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to:

• Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
• Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business
• Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions

Tools and technologies learned: Apprentices will learn to use Microsoft Power BI, Excel and SQL Azure.

Learning Provider

QA LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Team working, Non-judgemental

Apply Now