IT Apprentice - Level 3: Support & Systems Technician

Best Apprenticeships; Tees Valley; On-site; GBP 15,000 - 20,000; Full time

Job summary

Cummins in Darlington is offering an IT Apprentice role within the Darlington IT department. The program runs Monday to Friday with flexibility to suit business needs, and leads to Level 3- Information's Communications Technician qualification on completion.

You will gain hands-on experience supporting IT projects, deploying hardware and software, and providing first-line IT support to users across office, warehouse, and shop floor environments while learning ICT security, data protection, and

Qualifications

• GCSEs including maths, English and Science at Grade 7 or above, all other subjects at 4/C or above.
• A-Levels at grade C or above in IT or Computer Science is desirable.
• Basic knowledge of Microsoft Office and digital tools, with an interest in hardware, software and AI.

Responsibilities

• Supporting small-scale IT projects from requirements gathering, process mapping and data collection through testing and implementation.
• Configuring software, deploying hardware, and troubleshooting issues across office, warehouse, and shop floor environments.
• Providing first-line IT support to business users through face-to-face and remote support activities.
• Driving process improvements to streamline business processes and enhance service delivery.
• Gaining hands-on experience with enterprise and manufacturing systems while learning ICT security and data protection.
• Developing troubleshooting and problem-solving skills using structured fault-finding and data analysis.

Skills

IT basics

Communication

Team player

Education

Level 3 Information Communications Technician

GCSEs: Maths/English/Science min Grade 7

A-Levels in IT or Computer Science desirable

Tools

Microsoft Office

Job description

Cummins in Darlington is offering an IT Apprentice role within the Darlington IT department. The program runs Monday to Friday with flexibility to suit business needs, and leads to Level 3- Information's Communications Technician qualification on completion.

You will gain hands-on experience supporting IT projects, deploying hardware and software, and providing first-line IT support to users across office, warehouse, and shop floor environments while learning ICT security, data protection, and