IT Support Associate

Cummins Europe; Tees Valley; On-site; GBP 22,000 - 32,000; Full time

Job summary

Cummins Inc. in Darlington, UK is seeking an IT Support Associate to join our IT Systems team.

This entry-to-mid level role focuses on supporting enterprise applications and business systems for manufacturing and supply chains. You will work with Oracle E-Business Suite, CMES, and Microsoft Power Platform (Power BI, Power Apps, Power Automate), gaining hands-on experience under experienced IT professionals.

Qualifications

• Bachelor's degree in IT or related field (CS/IT/Software Eng).
• Experience in IT support or applications-focused role.
• Strong analytical and problem-solv­ing skills.
• Interest in software development, business systems, digital technologies, data analysis, automation, or process improvement.
• Understanding of business applications, databases, systems integration, software testing, or programming concepts.
• Excellent communication and collaboration skills with users, technical teams and stakeholders.
• Proactive and accountable, able to manage priorities and deliver high-quality support.
• Business awareness and stakeholder focus, contribute to continuous improvement.
• Interest in Manufacturing, Supply Chain, Digital Transformation, AI applications.

Responsibilities

• Provide application and technology support for business-critical systems across Manufacturing, Supply Chain, Engineering and Plant Operations.
• Learn and develop expertise in Oracle E-Business Suite, CMES, and Power Platform (Power BI, Power Apps, Power Automate).
• Investigate and resolve application, data, integration and system issues using structured problem-solving with senior team guidance.
• Collaborate with business stakeholders to understand requirements and identify opportunities to improve processes and user experience.
• Support design, development, testing, deployment and continuous enhancement of business applications and reports.
• Contribute to digital transformation initiatives using Power Platform and AI tools.
• Develop and maintain support documentation, including processes and technical standards.
• Participate in root-cause analysis and continuous improvement activities.
• Collaborate with local/global IT teams, vendors and project teams to support initiatives.

Skills

Analytical thinking

Problem solving

Communication

Collaboration

Proactivity

Education

Bachelor's degree in IT or related field

Tools

Oracle E-Business Suite

CMES

Power Platform

Power BI

Power Apps

Power Automate

Job description

We are looking for a talented IT Support Associate to join our team in Systems/Information Technology for Cummins Darlington, County Durham, United Kingdom.

This is an exciting opportunity for a recent graduate or early-career professional with a passion for technology ,_ _problem solving, software development, business systems, and digital innovation. Working alongside experienced IT professionals ,_ _you will support critical manufacturing and supply chain business operations while developing the technical, analytical ,_ _and business skills needed to build a successful career within enterprise technology ._ _You will gain hands-on experience with industry-leading applications, data analytics, _ _automation platforms, and emerging Artificial Intelligence technologies that support operational excellence across the Cummins Darlington Campus.

Working onsite – Monday to Friday 9.00am to 5.00pm (with flexibility)

The compensation for this role is aligned with a local bargained or unionized agreement.

In this role, you will make an impact in the following ways:

• Provide application and technology support for business-critical systems that enable Manufacturing, Supply Chain, Engineering, and Plant Operations across the Cummins Darlington Campus.
• Learn, support, and develop expertise in key enterprise applications including Oracle E-Business Suite (ERP), Dassault Manufacturing Execution System (CMES), and Microsoft Power Platform (Power BI, Power Apps, Power Automate), working alongside experienced team members to deliver business solutions and operational improvements.
• Investigate and resolve application, data, integration, and system-related issues by applying structured problem-solving techniques and collaborating with senior team members to deliver timely and effective solutions.
• Partner with business stakeholders to understand operational challenges, analyze requirements, and identify opportunities to improve processes, efficiency, quality, and user experience through technology solutions.
• Support the design, development, testing, deployment, and continuous enhancement of business applications, reports, workflows, and digital solutions.
• Contribute to digital transformation initiatives by helping deliver automation, analytics, reporting, and process improvement solutions using modern technologies such as Microsoft Power Platform and Artificial Intelligence tools.
• Assist in gathering and translating business requirements into solution designs, test scenarios, functional specifications, and successful technology implementations.
• Develop and maintain support documentation by creating, updating, and improving process documentation, work instructions, and technical standards to promote consistency and operational excellence.
• Participate in root cause analysis, continuous improvement, and innovation activities by identifying recurring issues and recommending sustainable solutions that deliver measurable business value.
• Collaborate with local and global business teams, IT specialists, vendors, and project teams to support technology projects, application enhancements, and strategic business initiatives.
• Build technical and functional expertise in enterprise systems and emerging technologies while developing into a trusted IT Applications Analyst supporting digital transformation across Manufacturing and Supply Chain operations.

To be successful in this role you will need the following:

• IT Degree in Computer Science, Information Technology, Software Engineering, Data Analytics, Information Systems, Engineering, or a related discipline.
• Experience in an IT support or applications-focused role, with an interest in software, business systems, coding, and application support rather than hands-on hardware maintenance.
• Strong analytical and problem-solving skills, with the ability to make sound decisions, troubleshoot technical issues, and identify effective solutions in a fast-paced environment.
• Interest in software development, business systems, digital technologies, data analysis, automation, or process improvement.
• Understanding of business applications, databases, systems integration, software testing, or programming concepts gained through education, internships, projects, or work experience.
• Excellent communication and collaboration skills, with the ability to work effectively with end users, technical teams, and business stakeholders while clearly conveying technical information to different audiences.
• Proactive and accountable approach to work, demonstrating initiative, ownership, and the ability to manage priorities while delivering high-quality support and meeting commitments.
• Business awareness and stakeholder focus, with the ability to understand broader business processes, balance stakeholder needs, and contribute to continuous improvement through effective teamwork and customer-focused service.
• Interest in Manufacturing, Supply Chain, Digital Transformation, Artificial Intelligence, and the application of technology to solve real business challenges.

Education/ Experience

• Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, Data Analytics, Engineering, or a related discipline preferred.
• Requires relevant work experience or specialized skills obtained through education, training or on-the-job experience.
• Demonstrated ability to learn new technologies quickly and apply analytical thinking to solve business and technical challenges.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.