Apprenticeship - Information Technology Support Associate level 3

Cummins Europe; Tees Valley; On-site; GBP 14,000 - 20,000; Full time

Job summary

Cummins Inc. in Darlington offers an IT Apprentice role within the Engine Business Segment. You will work four days on-site each week, with one day for study, and pursue Level 3 Information Technology qualifications while gaining hands-on experience in enterprise IT and manufacturing systems.

Responsibilities include supporting IT projects, deploying hardware and software, providing first-line user support, and contributing to process improvements in a large manufacturing environment.

Qualifications

• GCSEs including Maths, English and Science at Grade 7 or above; other subjects at 4/C or above.
• A-Levels at grade C or above in IT or Computer Science are desirable.
• Basic knowledge of Microsoft Office and digital tools, with interest in hardware, software and AI.
• Good communication skills with the ability to work independently and in a team.
• Relevant IT experience or skills obtained through education or training.

Responsibilities

• Supporting small-scale IT projects from requirements gathering, process mapping and data collection to testing and user adoption.
• Deploying IT equipment, configuring software and troubleshooting across office, warehouse, and shop floor environments.
• Providing first-line IT support to business users through on-site and remote assistance.
• Driving process improvements to enhance service delivery and operational efficiency.
• Gaining hands-on experience with enterprise and manufacturing systems while learning ICT security and data protection.

Skills

IT skills / experience

Microsoft Office

Communication skills

Troubleshooting

Data / AI awareness

Education

GCSEs including Maths English Science (Grade 7+)

A-Levels in IT or Computer Science (desirable)

Job description

We are looking for an enthusiastic IT Apprentice to join our team specializing in Information Technology for Engine Business Segment in Darlington, UK. You’ll be based at our Darlington Engine Plant (DEP), a vibrant, large-scale manufacturing campus that’s home to over 1,500 employees, including both office professionals and skilled operators supporting our advanced engine assembly lines. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to begin building your career in IT and power your potential!

Summary Of The Course

The IT Apprentice role is a developmental position within the Darlington IT department. During the apprenticeship you will work 4 days per week onsite, inclusive of 1 day per week for study with your college/training provider. The working hours are Monday to Friday, with flexibility to suit business needs. On completion of this apprenticeship, Level 3 – Information’s Communications Technician qualification.

In this role, you will make an impact in the following ways:

• Supporting small-scale IT projects and initiatives from gathering requirements, process flow mapping and data collection through to testing, implementation, and user adoption, helping improve departmental efficiency and user experience.
• Supporting and deploying IT equipment including deploying hardware, configuring software, and troubleshooting issues across office, warehouse, and shop floor environments while following relevant procedures.
• Providing first-line IT support to business users through both face-to-face and remote support activities, helping resolve technical issues, support customer requirements, and ensure a positive user experience.
• Driving process improvements to streamline business processes, contribute to improved service delivery, and identify opportunities for operational improvement.
• Gaining hands‑on experience with enterprise & manufacturing systems supporting real‑time business and manufacturing operations while developing an understanding of ICT security, professional practice, and data protection.
• Developing technical troubleshooting and problem‑solving skills using structured fault‑finding techniques, process flow mapping, data collection and analysis, root cause investigation, and maintaining support records to support effective issue resolution and continuous improvement.

To be successful in this role you will need the following:

• GCSEs including Math’s, English and Science at Grade 7 or above, all other subjects at 4/C or above, this is essential.
• A-Levels at grade c or above in IT or Computer science is desirable
• Basic knowledge of Microsoft Office and digital tools, with an interest in hardware, software, troubleshooting, customer support, data and emerging technologies such as AI.
• Good communication skills, attention to detail and ability to work safely and responsibly both independently and as part of a team. Positive, professional and curious approach, with a willingness to learn and build confidence in a large manufacturing and enterprise IT environment.
• Requires relevant IT experience or skills obtained through education, training, personal interest or on-the-job experience.

Why Cummins

As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.

Job

Systems/Information Technology

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Apprenticeship

ReqID

2433375

Relocation Package

No

100% On-Site

No