IT Apprentice

Es Field Delivery Uk Ltd; Southampton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading IT service provider is seeking a Modern Apprentice in Southampton. The role requires enthusiastic individuals who want to begin their career in IT, providing support to around 500 users. Responsibilities include managing support tickets and aiding users through various communication methods. The position includes full training and potential for a permanent role after a two-year apprenticeship. A-C GCSEs in Maths, English, and Science are required.

Qualifications

• Strong interest in starting a career in IT.
• Ability to solve IT issues and understand customer needs.

Responsibilities

• Provide end user workplace support to approximately 500 users.
• Take ownership and manage tickets for timely resolution.
• Utilize remote tools and telephone assistance.

Skills

Customer service skills

Hands-on IT support

Education

A-C GCSE Maths, English and Science

Job description

We are looking for Modern Apprentice who is enthusiastic with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. You will join the business on a 2 year apprenticeship scheme with the scope to move to a full time permanent position.

The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include providing end user workplace support through a mixture or remote tools, telephone assistance and deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs.

The role is based on client site and looking after approx. 500 users

Full training will be provided by an assigned apprenticeship provider as well as learning and contributing to the onsite team.

Key Skills & Attributes:

• A-C GCSE Maths, English and Science
• Enthusiast about starting a career in IT

Apply for consideration!

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