IT Support Apprentice

Aspire Technology Solutions; Gateshead; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Travel benefits

Health Cash Plan

Cycle to Work Scheme

Pension Scheme

Employee assistance

Job summary

Aspire Technology Solutions, a leading UK IT and cyber security provider, is offering an apprenticeship at its Gateshead head office. You will join the Service Desk on a Level 3 IT Support Technician Apprenticeship, delivering high‑quality customer service and hands‑on IT experience across desktops, laptops and remote fault diagnosis.

We’re seeking an enthusiastic, communicative individual with a genuine IT interest, a positive attitude and a willingness to learn.

Qualifications

• Excellent communication skills (verbal & written).
• Keen interest in learning new IT technologies.
• Positive and resilient attitude.
• Customer-focused approach with a friendly demeanor.
• Well organised and shows initiative.
• Logical troubleshooting of hardware/software issues.

Responsibilities

• Provide 1st line IT support for the Service Desk.
• Handle support tickets and assist senior engineers.
• Assist with setup of desktops and laptops.
• Manage password resets, new user requests and fault logging.
• Support infrastructure refresh projects and telephony rollouts.
• Provide first point of contact via phone, email and Aspire Portal.
• Coordinate with internal customers to ensure service delivery.
• Aim for First Time Fix Rates while meeting SLAs.

Skills

Communication

Willingness to Learn

Positive Attitude

Customer-Focused

Organised

Troubleshooting

Tools

Fault-Finding Tools

Job description

About Aspire

At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.

Our mission: To deliver technology like no other!

We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.

About the role

Do you have a natural passion for IT and want to start your career with an award-winning managed services provider supporting customers across a range of sectors and industries?

This is an excellent opportunity to join our Service Desk team as an apprentice while undertaking a Level 3 IT Support Technician Apprenticeship.

We're looking for an enthusiastic individual with a genuine interest in IT, a positive attitude and a willingness to learn, based at our head office in Gateshead. You will be confident, friendly, and comfortable communicating with others, with a strong work ethic and a commitment to developing your skills.

In this role, you will deliver a high standard of customer service to our customers while gaining hands‑on experience working with the latest IT technology systems.

You will communicate with customers via phone and email, using fault‑finding tools to diagnose and resolve technical issues remotely.

Customer service is key to success in this role – living our values should be reflected in everything you do, ensuring our service delivery remains second to none.

What you will be doing

• Provide 1st line support for the Service Desk.
• Work on support tickets and provide project support to senior engineers.
• Assisting with the setup of desktops & laptops.
• Dealing with ticket queries, including password resets, new user requests and fault logging.
• Assisting with infrastructure refreshes.
• Telephony rollouts.
• Provide a first point of contact support to customers and maintain excellent customer service via phone, email and The Aspire Portal.
• Liaise with internal customers to ensure that services are being delivered.
• Work with SLA's whilst delivering efficient resolutions towards First Time Fix Rates.

You will suit the role if you have

• Excellent communication skills, both verbal and written.
• A keen interest in learning new IT technologies
• Positive and resilient attitude.
• Customer-focused.
• Personable and friendly.
• Well organised and takes the initiative.
• A logical approach to troubleshooting hardware and software issues.
• Good attention to detail.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

At the heart of everything we do are our core values which guide how we work and grow together:

• Ambitious: We are driven by data to achieve the best results. We push ourselves to be our best and make an impact while delivering the best experience for customers and colleagues.
• Sincere: We do the right thing for our customers and colleagues. We are honest, provide independent advice and support each other as one team.
• Passionate: We love what we do. We take pride in our work and consistently deliver high-quality results.
• Innovative: We are bold and take action to develop creative solutions. We learn from mistakes and strive for continual improvement.
• Reliable: We collaborate to achieve the best results and ensure people can depend on us.
• Expert: We are technical experts who continue to learn and grow. We share knowledge and ensure customers achieve their ambitions through the right technology.

Salary

£17,000 per annum (depending on experience)

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

• Travel benefits including free parking, subsidised travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire's Gateshead Quayside Head Office with travel as required.

Hours of Work

Full time (37.5 hours per week), Monday to Friday

Start date

14 September 2026

Future Prospects

This apprenticeship offers a pathway into a diverse IT career to become a Quick Fix Engineer. At Aspire, we prioritise internal growth, meaning completing your apprenticeship with us can unlock opportunities in various roles and departments, including End User, Modern Workplace, Infrastructure and Cyber Security.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Closing date

4pm on 19/08/26.

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