IT Support Apprentice: Hands-on Helpdesk & Growth Path

Es Field Delivery Uk Ltd; Southampton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading IT service provider is seeking a Modern Apprentice in Southampton. The role requires enthusiastic individuals who want to begin their career in IT, providing support to around 500 users. Responsibilities include managing support tickets and aiding users through various communication methods. The position includes full training and potential for a permanent role after a two-year apprenticeship. A-C GCSEs in Maths, English, and Science are required.

Qualifications

• Strong interest in starting a career in IT.
• Ability to solve IT issues and understand customer needs.

Responsibilities

• Provide end user workplace support to approximately 500 users.
• Take ownership and manage tickets for timely resolution.
• Utilize remote tools and telephone assistance.

Skills

Customer service skills

Hands-on IT support

Education

A-C GCSE Maths, English and Science

Job description

A leading IT service provider is seeking a Modern Apprentice in Southampton. The role requires enthusiastic individuals who want to begin their career in IT, providing support to around 500 users. Responsibilities include managing support tickets and aiding users through various communication methods. The position includes full training and potential for a permanent role after a two-year apprenticeship. A-C GCSEs in Maths, English, and Science are required.