IT Apprentice (M/F/D)*

TGW Northern Europe; Market Harborough; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Equal opportunities

Job summary

TGW Northern Europe is offering an apprenticeship in IT support in Market Harborough. The program provides hands-on experience across 1st/2nd line support, VPN management, and collaboration with the development team to resolve issues and train users.

It leads toward a Digital & Technology Solutions Professional L6 degree. Ideal candidates are finishing 3 A-Levels or Level 3 BTEC IT, passionate about IT, self-motivated, with good Office and communication skills.

Qualifications

• Minimum of 3 A-Levels/Level 3 BTEC IT.
• Self-motivated with a keen to learn mindset.
• Strong communication and Office skills.

Responsibilities

• Providing 1st and 2nd line user support via calls and logged issues on the ticketing system.
• Managing and troubleshooting site-to-site and client-to-site VPNs using appropriate tools.
• Proactively identifying and addressing ongoing technical issues, analysing reports to pinpoint root causes, and working with the Development Team to implement solutions or deliver training.
• Escalating 3rd line issues while maintaining client communication until resolution.
• Assisting in the support and maintenance of networks and servers.
• Conducting Warehouse Control Systems code and module testing to support system upgrades and enhancements.
• Working towards your Digital & Technology Solutions Professional L6 degree.

Skills

passion for IT

self-driven learner

Microsoft Office

communication skills

Education

3 A-Levels/Level 3 BTEC IT

Job description

As an apprentice, you’ll work alongside experienced professionals, supporting IT systems, troubleshooting technical issues, and learning to maintain essential infrastructure. Whether you're a recent school leaver or looking for a career change, this program will provide the training and mentorship needed to thrive in the ever-evolving tech industry.

What you'll be handling:

• Providing 1st and 2nd line user support via calls and logged issues on the ticketing system.
• Managing and troubleshooting site-to-site and client-to-site VPNs using appropriate tools.
• Proactively identifying and addressing ongoing technical issues, analysing reports to pinpoint root causes, and working with the Development Team to implement solutions or deliver training.
• Escalating 3rd line issues while maintaining client communication until resolution.
• Assisting in the support and maintenance of networks and servers.
• Conducting Warehouse Control Systems code and module testing to support system upgrades and enhancements.
• Working towards your Digital & Technology Solutions Professional L6 degree.

What you'll need:

• Minimum of 3 A-Levels/Level 3 BTEC IT
• A passion for IT
• self-driven and keen to learn
• Microsoft Office skills
• Proficient communication skills

What you'll receive:

TGW is an employer that promotes equal opportunities.