IT Apprentice

BEIERSDORF; Birmingham; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Bonus

Discounts on products

Free head office parking

Job summary

Beiersdorf UK Ltd. in the United Kingdom is seeking an IT apprentice to install, configure, and support hardware and software across notebooks, mobile devices, printers, scanners, and M365.

You will monitor IT systems, assist users, and contribute to projects aligned with global policies. You will work with Beiersdorf Shared Services and local teams in a hybrid model, delivering IT assets management, training, and timely support while developing hands-on skills in a global consumer goods

Qualifications

• Must have passed Grade 4 or above in Maths and Grade 5 or above in English.
• Interest in technology and problem solving.
• Good time management and interpersonal skills.

Responsibilities

• Install, configure and troubleshoot hardware and software across notebooks, mobile devices, printers and scanners and M365.
• Monitor and optimize IT system performance, report issues to 2nd Level teams.
• Provide remote or on-site user support, diagnose issues via tickets and advise users.

Skills

M365

Hardware support

On-site support

Education

Maths Grade 4+

English Grade 5+

Tools

M365

Asset management

Printers & Scanners

Job description

Job Details

Contract Type:
Limited, 2 Years / Full-Time

Country / City:
United Kingdom / Birmingham

Company:
Beiersdorf UK Ltd.

Job Function:
IT

Your Tasks

• Installing, configuring, and troubleshooting hardware and software components, such as Notebooks, Mobile Devices Printers, Scanners, M365 and other bespoke software(s) used in the local business.
• Monitoring, testing, and optimizing the performance, availability of IT systems using various tools and reporting any issues to 2nd Level teams.
• Providing technical support and assistance to users and clients, either remotely or on-site, by diagnosing and resolving issues, answering queries logged via ticketing system, and offering guidance and advice.
• Planning, designing, and implementing IT projects based on requirements of stakeholders and deliver optimal solutions in line with global policies and standards.
• Managing and maintaining IT resources, such as hardware, software, data, and licenses, by keeping inventory, documentation, and records.
• Researching and evaluating new technologies, products, and trends, and recommending solutions that meet the needs and goals of the organization.
• Collaborating and communicating with other IT professionals, vendors, and stakeholders, by participating in meetings, presentations, and training sessions, and sharing information and feedback.
• Working with our global IT organization "Beiersdorf Shared Services (BSS)" to deliver updates and changes to local business and provide training where required.

Your Profile

To be successful as an IT apprentice you must have passed Grade 4 or above in Maths and Grade 5 or above in English , an interest in technology, possess great time management skills and enjoy solving problems. You will also have excellent interpersonal skills and build good relationships with colleagues, and ultimately make a lasting impression.

Additional information

At Beiersdorf, we see you as a person - far beyond your title or role. Our goal is to provide the flexibility and support you need for your professional and personal success through our work environment.

• From £20,000 per annum
• Bonus
• Discounts on products
• Hybrid working
• 25 days holiday (buy & sell holiday)
• Free head office parking

At Beiersdorf, we believe that every individual brings unique perspectives, experiences, and strengths that deserve to be valued and celebrated. We are committed to fostering an inclusive and supportive environment where everyone feels empowered to be themselves, thrive in their role, and work in ways that enable them to succeed. Through flexibility, understanding, accessibility, and meaningful support, we aim to ensure that all colleagues feel respected, heard, and able to reach their full potential.

We are committed to providing an inclusive recruitment experience and are happy to discuss any reasonable adjustments at any stage of the process to support you.