IT Support Technician Apprentice

QA Limited; Nechells; Hybrid; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Hybrid working model

25 days holiday

Healthcare cash plan

Pension scheme employer contributions

Volunteering time off

Employee discounts portal

24/7 Employee Assistance Programme

Cycle to work scheme

Wellbeing support

Job summary

Mayflex offers an IT Apprenticeship where you’ll join a collaborative team delivering essential support to colleagues. You'll log incidents, troubleshoot basic IT issues and assist with equipment setup while pursuing apprenticeship learning for career progression.

The role is hybrid with 37.5 hours per week and a range of benefits. A strong foundation in English and Maths is required, with ongoing training and development included.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Responsibilities

• Provide polite, professional first-line IT support to colleagues, logging incidents and service requests.
• Troubleshoot basic hardware, software, Microsoft 365, network, telephony issues and escalate complex matters.
• Set up, configure and issue IT equipment for new starters and existing users.
• Support routine user administration tasks such as password resets and access queries.
• Maintain documentation and follow IT policies while engaging in apprenticeship learning.

Skills

IT interest

Communication

Attention to detail

Teamwork

Customer support

Education

3 GCSEs 4+ in any subject

GCSE Maths and English 3+

Tools

Service Desk systems

Job description

At Mayflex, our Head Office and support functions play a crucial role in enabling our commercial and operational teams to deliver exceptional service.

Overview:

Your work strengthens our operations and our foundations that frontline colleagues rely on for success. You’ll be part of a collaborative team that contributes directly to Mayflex's growth and our ambition to be the first call for automation and control. As an IT Apprentice you will:

• Be part of a culture built on Professionalism, Agility, Collaboration and Excellence, where people support each other.
• Be part of an expert, supportive team where your work has visible impact on our people, customers and strategy.
• Develop your skills through ongoing learning, project involvement and real opportunities to progress your career.

Responsibilities:

• Provide polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system.
• Troubleshoot basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required.
• Assist with setting up, configuring and issuing IT equipment for new starters, movers and existing users.
• Support routine user administration tasks, including password resets, account checks and access queries in line with IT procedures.
• Maintain accurate documentation, follow cyber security and IT policies, and actively take part in apprenticeship learning and development activities.

Desirable skills:

• A genuine interest in IT and technology, with curiosity and enthusiasm to learn through a Level 3 apprenticeship programme
• Good communication skills, with the ability to listen carefully, ask questions and provide helpful support to internal customers
• Strong attention to detail and the ability to follow instructions, procedures and security requirements accurately
• A team-focused approach, with reliability, professionalism and a willingness to take feedback and develop confidence
• GCSE English and Maths, or willingness to work towards the required functional skills standard where applicable

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week

Benefits:

At Mayflex, you’ll be part of a collaborative and supportive marketing team, working on trusted, market‑leading brands in a role that offers real responsibility and visibility. This is a fantastic opportunity to make an impact quickly, broaden your international experience.

• Hybrid working model, spending more time together than apart
• 25 days holiday a year with the ability to flex up to 5 days
• The option of a healthcare cash plan and group life assurance
• Auto-enrolment in our pension scheme,5% employer contributions, 4% employee contributions
• Paid time off for our Volunteering scheme
• Employee Discounts Portal
• Access to a 24/7 Employee Assistance Programme
• Payroll Giving options with Company Contributions
• Cycle to work scheme
• Wellbeing support including App and Hub
• Enhanced Maternity/Paternity Leave
• Long Service Awards and value-based awards
• Recruitment referral bonuses
• Gym membership discounts
• Regular appraisals and development plan
• Continuous online and instructor led training & development.
• Sonepar Share Scheme

Mayflex are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves.

• We use Blind CVs as part of our recruitment process.
• We’re GEISS accredited.
• We’re a registered Member of Inclusive Employers.
• We have internal focus groups on Mental Health, Menopause, D&I and more.
• We're proud to publish our diversity aims and figures so everyone can see our great work!

We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.