IT Apprentice

Kraken Technology Group Limited; Fareham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Holiday 25 days + bank holidays

Pension scheme with employer contrib.

Private Medical Insurance

Cycle to Work Scheme

Life Assurance

Job summary

Kraken Technology Group Limited is seeking an IT Apprentice to join our Segensworth team. You will gain hands-on experience delivering day-to-day technical support, maintaining IT systems, and supporting projects across the business.

You’ll work with Microsoft 365, endpoint management and user support, learning from experienced IT professionals while progressing through apprenticeship training.

Qualifications

• Strong interest in IT and willingness to learn.
• Good communication skills and confidence supporting users.
• Ability to work collaboratively as part of a team.
• Previous IT-related study or coursework.

Responsibilities

• Provide first-line IT support for hardware, software and user access issues.
• Log, monitor and manage support requests through the service desk.
• Assist with the setup, configuration and deployment of laptops, desktops and mobile devices.
• Support employee onboarding and offboarding processes, including account and device management.
• Maintain accurate IT asset records and inventory.
• Assist with basic Microsoft 365 and Entra ID administration.
• Support IT projects, including device rollouts and upgrades.

Skills

Strong IT interest

Problem solving

Communication skills

Teamwork

Willingness to learn

Education

Basic IT-related coursework

Tools

Microsoft 365

Entra ID

Job description

We’re looking for an enthusiastic and motivated IT Apprentice to join our growing team in Segensworth. This is an exciting opportunity to develop practical IT skills while supporting colleagues across the business and gaining hands-on experience in a professional technology environment.

As an IT Apprentice, you’ll work alongside experienced IT professionals, helping to deliver day-to-day technical support, maintain IT systems and devices, and contribute to projects that support the wider business. You’ll gain exposure to a broad range of technologies, including Microsoft 365, endpoint management, user support, and IT infrastructure.

This role is ideal for someone with a genuine passion for technology, a desire to learn, and an interest in building a long-term career in IT.

Responsibilities

Provide first-line IT support for hardware, software and user access issues Log, monitor and manage support requests through the service desk Assist with the setup, configuration and deployment of laptops, desktops and mobile devices Support employee onboarding and offboarding processes, including account and device management Maintain accurate IT asset records and inventory Assist with basic Microsoft 365 and Entra ID administration Support printers, meeting room technology and office IT systems Troubleshoot and resolve day-to-day IT issues across the business Update and maintain IT documentation and knowledge base materials Support IT projects, including device rollouts, upgrades and continuous improvement initiatives Complete apprenticeship training, coursework and professional development activities alongside your role

Qualifications

A strong interest in IT and technology Basic understanding of computer systems and software applications Strong problem-solving skills and a willingness to learn Good communication skills and confidence supporting users Organised and able to follow processes effectively Ability to work collaboratively as part of a team

Preferred Qualifications

Familiarity with Microsoft 365 applications such as Outlook and Teams Basic hardware troubleshooting knowledge Interest in AI, cloud technologies or cybersecurity Previous IT-related study, qualifications or coursework

At Kraken Technology, we value collaboration, innovation and continuous learning. As an apprentice, you’ll be supported by experienced team members who will help you build knowledge and confidence while gaining practical experience across different aspects of IT.

You’ll have the opportunity to:

Learn from experienced IT professionals Gain exposure to a wide range of technologies and systems Develop practical troubleshooting and support skills Contribute to meaningful projects and business improvements Work within a collaborative and supportive team environment Build the foundations of a successful career in IT

At Kraken, we’re building cutting-edge autonomous, maritime and technology solutions that make a real-world impact. Our people are at the heart of what we do, and we’re committed to supporting career development at every stage.

Joining Kraken means you’ll benefit from:

Structured apprenticeship and career development opportunities Hands-on experience in a fast-growing technology business Exposure to modern IT tools, platforms and systems Supportive and knowledgeable colleagues The opportunity to make a meaningful contribution from day one A collaborative culture focused on learning, innovation and continuous improvement

Benefits

• 25 days holiday per year, plus paid bank holiday
• After two years’ consecutive service, one additional day’s annual leave up to a maximum of five additional days annual leave
• Holiday buy/sell, up to five days per calendar year
• Flexi working, core hours 10:00 to 15:00, subject to departmental requirements
• Private Medical Insurance with optional family cover
• Pension scheme with a 5% employer contribution, there is no cap on the employee contribution level
• Life assurance 3x salary
• Group Income Protection 3x salary, subject to eligibility
• Health Care Cash Plan
• Cycle to Work Scheme
• Electric Car Scheme
• Employee Assistance Program (EAP) providing mental health and wellbeing support
• Professional membership reimbursement

Due to the nature of our work many of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to Government security checks.

Kraken Works Limited is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities to all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.