IT Support Apprentice

South Gloucestershire and Stroud College; West of England; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

Vanaways, a leading UK van retailer, is offering an IT Support Executive apprenticeship in Bristol. You will work with the IT Manager and Development team on infrastructure, system rollouts and software projects, gaining hands-on experience in a fast-paced tech environment.

The apprenticeship includes on-the-job training with about 20% of hours spent in college or training organisation study, with clear potential to develop into software development or IT infrastructure roles as experience grows.

Qualifications

• This role suits someone who enjoys solving problems and has a passion for technology, aiming to build a long-term career in a growing tech-focused business.

Responsibilities

• Provide first and second-line IT support to colleagues across the business.
• Configure, deploy and maintain Windows devices and mobile technology.
• Support Microsoft 365, Microsoft Entra ID, Intune and Autopilot.
• Troubleshoot hardware, software, network and connectivity issues.
• Manage user accounts, security settings and endpoint protection.
• Support telephony, printers and meeting room technology.
• Maintain IT assets, documentation and system records.
• Assist with employee onboarding and offboarding.
• Work with suppliers and internal teams to resolve technical issues.
• Support system upgrades, software deployments and IT improvement projects.
• Promote security, data protection and compliance best practices.

Job description

As an IT Support Executive, you'll provide first and second-line technical support, helping colleagues use systems and tools effectively. Working with the IT Manager and Development team, you'll support infrastructure, system rollouts and software projects. Ideal for a tech-focused problem-solver keen to develop their career.

Salary will be discussed further at Interview

Training course

Information communications technician (level 3)

Hours

Monday to Friday, exact hours to be agreed between the apprentice and manager.
37 hours a week

Monday 05 October

Duration

1 Year 9 Months

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At Vanaways, we're continually building and improving our own internal software systems to streamline business processes, automate manual tasks and enhance the customer journey.

As part of the IT team, you'll have the opportunity to work alongside our Software Developers, gaining exposure to real software projects.

Depending on your interests and skills, you may become involved in areas such as:

• Software testing and quality assurance
• Identifying bugs and assisting with troubleshooting
• Gathering requirements from internal departments
• System implementation and user training
• API integrations and automation
• SQL databases and reporting
• Power Automate and workflow automation
• Internal web applications and business systems.

This role is ideal for someone who enjoys solving problems, has a passion for technology and wants to build a long-term career within a growing technology-focused business.

Key Responsibilities:

• Provide first and second-line IT support to colleagues across the business.
• Configure, deploy and maintain Windows devices and mobile technology.
• Support Microsoft 365, Microsoft Entra ID, Intune and Autopilot.
• Troubleshoot hardware, software, network and connectivity issues.
• Manage user accounts, security settings and endpoint protection.
• Support telephony, printers and meeting room technology.
• Maintain IT assets, documentation and system records.
• Assist with employee onboarding and offboarding.
• Work with suppliers and internal teams to resolve technical issues.
• Support system upgrades, software deployments and IT improvement projects.
• Promote security, data protection and compliance best practices.

Where you’ll work

68 MACRAE ROAD
PILL
BRISTOL
BS20 0DD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

South Gloucestershire and Stroud College

Applicants with experience or knowledge in any of the following areas will be viewed favourably:

Please note: We do not expect candidates to have experience in every area listed above. We are keen to hear from applicants who demonstrate a positive attitude, strong problem-solving skills, and a willingness to learn and develop new technical skills.

About this company

Vanaways is one of the UK's leading retailers of brand-new vans, supplying thousands of vehicles to customers across the UK every year. Technology is at the heart of our business, enabling our sales, customer service and operational teams to deliver an exceptional customer experience.
As we continue to grow, we're looking for an enthusiastic and motivatedIT Support Executiveto join our expanding IT team. This is an exciting opportunity to work with modern cloud technologies, support a fast-paced business and contribute to innovative software projects that are transforming the way we operate.

After this apprenticeship

For candidates with an interest in programming or software engineering, this role offers a genuine opportunity to develop those skills. As your experience grows, there is potential to progress into a Software Developer position, making this an excellent opportunity for someone looking to build a career in either IT infrastructure or software development.