IT Apprentice

QA Limited; West of England; On-site; GBP 16,000 - 21,000; Full time

Benefits offered by this job

25 days holidays + bank holidays

Study Support

Employer Pension Contribution

Cycle to work

Dental/Medical? Plan

Employee Assistance Programme

Social events

Job summary

QA Limited is seeking an IT Apprentice to join the IT team. You will gain hands-on experience supporting users, systems, and technology services in a professional environment.

You will work with IT professionals across service desk support, Microsoft 365 administration, information security, infrastructure, and end-user device management. Monday to Friday, 37.5 hours.

Qualifications

• 3 GCSEs (A-C) in any subject.
• GCSE Maths and English (or equivalent) at grade 3+.
• Prospective apprentices must not hold an existing qualification at the same or higher level in a similar subject.

Responsibilities

• Act as first point of contact for IT support requests and incidents.
• Provide technical support to users via phone, email, remote tools, and in person.
• Diagnose and resolve hardware, software, and account-related issues.
• Assist with onboarding/offboarding: account creation, access management, and device setup.
• Administer Microsoft 365 services (Teams, Exchange Online, SharePoint Online, Entra ID).
• Maintain end-user devices, software deployments, and mobile device management.
• Setup, maintain, and troubleshoot audio/video conferencing equipment.
• Maintain IT desk setups for office staff.
• Create and update technical documentation and knowledge base articles.
• Follow IT policies and security best practices at all times.
• Perform other IT tasks as required by the IT Department.

Skills

Problem Solving

Communication

Team player

Reliable attendance

Education

3 GCSEs 4+

GCSE Maths & English 3+

Tools

Microsoft 365

Job description

Limbs & Things is a global developer and manufacturer of medical simulation equipment and clinical skills trainers used by healthcare educators, universities, hospitals, and simulation centres worldwide.

Founded in 1990, our mission is to improve patient outcomes by providing realistic, repeatable training tools that allow healthcare professionals to practise procedures safely before performing them on real patients.

Today, our products support clinical education in over 100 countries and are trusted by medical schools, training hospitals, and professional certification programmes around the world.

About your role

We are seeking a motivated and enthusiastic IT Apprentice to join our IT team. This is an excellent opportunity for someone looking to start their career in IT while gaining hands‑on experience supporting users, systems, and technology services within a professional business environment.

The successful candidate will work closely with experienced IT professionals, developing technical skills across service desk support, Microsoft 365 administration, information security, infrastructure support, and end‑user device management.

Main responsibilities

• Acting as a first point of contact for IT support requests, incidents, and service inquiries.
• Providing technical support to users via phone, email, remote support tools, and in person.
• Assisting with the diagnosis and resolution of hardware, software, and account‑related issues.
• Supporting user onboarding and offboarding activities, including account creation, access management, and equipment setup.
• Assisting with the administration of Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and Entra ID.
• Helping maintain end‑user devices, software deployments, and mobile device management systems.
• Supporting the setup, maintenance, and troubleshooting of audio and video conferencing equipment.
• Helping maintain the IT desk setups for office‑based staff.
• Creating and updating technical documentation, user guides, and knowledge base articles.
• Following IT policies, procedures, and security best practices at all times.

And any other tasks as required by the IT Department.

Technical knowledge, skills and experience

• Passion for Problem‑Solving
• Friendly and approachable
• Strong communication skills, in person, on the phone, and in writing
• Able to work effectively during early morning hours and maintain a reliable attendance record.
• Reliable and trustworthy
• Attention to detail
• Demonstrates respect for people from all backgrounds and experiences
• Eager to learn
• Flexible attitude to work and able to take on a range of tasks

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non‑standard entry with work experience

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Benefits

• 25 days of holidays + bank holidays.
• Buying/Selling holidays up to 5 days a year
• Study Support
• Up to 5% Employer Pension Contribution + NI rebate.
• Cycle to work Scheme.
• Cash Plan.
• Free online GP service.
• Employee Assistance Programme, offering up to 6 counselling sessions a year as well as legal advice.
• Up to 4 company social events a year.

Working hours:

Monday to Friday, 9.00am - 5.30pm, 37.5 hours

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.