Data Centre Specialist

Axiom Technologies; City of Edinburgh; On-site; GBP 28,000 - 36,000; Full time

Job summary

Axiom Technologies is seeking an on-site IT Support Technician to deliver hands-on hardware, network, and remote hands support in Edinburgh. You will coordinate with remote engineering teams to ensure high-quality service delivery and rapid issue resolution.

Ideal candidates have 2+ years in data centers, a relevant IT degree, and experience with server hardware, storage systems, Ethernet/fiber cabling, and remote management tools (iDRAC/iLO/IPMI). On-call shifts are required.

Qualifications

• Diploma or Bachelor’s degree in IT, Electronics, or related field.
• At least 2 years of experience in a data center or field support.
• Knowledge of server hardware, storage systems, Ethernet and fiber cabling, and patch panels.
• Experience with remote management tools (iDRAC, iLO, IPMI).
• Good communication and teamwork skills; able to work in a physically demanding environment.

Responsibilities

• Coordinate hardware & server support, install/upgrade components, perform diagnostics.
• Set up and test network cabling, wireless access as needed, and patch panels.
• Serve as on-site remote hands for offshore/remote engineers; report status and issues.
• Manage backups/media tasks and tape libraries; resolve related issues.
• Coordinate with vendors and facilities for rack moves, maintenance, and site surveys.
• Document asset inventory, rack layouts, diagrams, and power/cooling documentation.

Skills

IT Support

Data Center

Server Hardware

Networking

Remote Hands

On-call

Teamwork

Education

Diploma or Bachelor’s in IT

Tools

iDRAC

iLO

IPMI

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do.

We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

Key Responsibilities

1. Hardware & Server Support

• Rack and install servers, switches, routers, and other IT equipment.
• Perform power cycling and basic hardware diagnostics.
• Install, replace, or upgrade components such as hard drives, RAM, and server blades.
• Assist with firmware updates and remote management configuration.
• Decommission and remove old hardware.

2. Network Support

• Install and patch Ethernet and fiber optic cables.
• Troubleshoot physical network connectivity issues.
• Replace fiber patch cords and work with patch panels.
• Install and test wireless access points.

3. Remote Hands Support

• Act as the on-site technician for remote IT teams.
• Execute instructions from remote engineers.
• Report server status, LED indicators, console messages, and hardware errors.
• Perform visual and physical inspections.

4. Backup & Media Management

• Handle backup tape loading and unloading.
• Resolve tape library (ATL) and media-related issues.

5. Vendor & Facility Coordination

• Coordinate with hardware vendors for installations and replacements.
• Work with security and facilities teams for rack moves and maintenance.
• Conduct site surveys for power, cooling, and cabling requirements.

6. Documentation

• Maintain asset inventory.
• Label and organize cables according to standards.
• Update rack layouts, network diagrams, and power/cooling documentation.
• Report status and abnormalities to the remote support team.

Required Skills

• Diploma or Bachelor’s degree in IT, Electronics, or a related field.
• At least 2 years of experience in a data center or field support.
• Knowledge of: Server hardware
• Storage systems
• Ethernet and fiber cabling
• Patch panels
• Remote management tools (such as iDRAC, iLO, or IPMI)
• Good communication and teamwork skills.
• Ability to work in a physically demanding environment.
• Willingness to work shifts and be on-call.

Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? *