IT Administrative Assistant

Suffolk New College; Ipswich; On-site; GBP 27,000; Part time

Job summary

A further education institution is seeking a part-time IT Administrative Assistant for its Ipswich campus. The successful candidate will provide vital administrative support to the IT department, manage communications between users and the IT team, and ensure timely handling of support requests. Responsibilities include responding to helpdesk inquiries, logging requests, and preparing meeting documents. The role requires strong organizational skills, attention to detail, and a basic understanding of IT services. Ideal for individuals who thrive in structured environments.

Qualifications

• Must be able to manage multiple tasks effectively.
• Strong communication skills are essential for this role.
• Attention to detail is critical for administrative tasks.

Responsibilities

• Receive and respond to helpdesk enquiries via phone and email.
• Log and track requests within the helpdesk system.
• Liaise with IT staff to allocate and monitor work.
• Handle quotations and track orders and deliveries.
• Prepare meeting documentation and take minutes.

Skills

Excellent communication and organisational skills

Strong attention to detail

Capacity to manage multiple tasks

Basic understanding of IT services

Job description

IT Administrative Assistant (on-site)

Recruiter Suffolk New College Location Ipswich [Suffolk] Salary £26,310 - £26,310 Per Year, per year prorata Posted 13 Jan 2026 16:17 Closes 26 Jan 2026 23:59 Sector Further Education Job Level Administrator / Coordinator/ Assistant Specialism IT / Computing Contract Type Permanent Hours Part Time

Part-time 27.5 hours per week, 52 weeks per year

Monday to Friday, 9.00am to 3.00pm (ideally).

Starting salary £26,310 pro rata

We are seeking an IT Administrative Assistant to provide essential administrative and coordination support to the IT department. Acting as a primary point of contact for the wider college community, the role focuses on managing communication between users and the IT team and ensuring support requests are handled efficiently and in a timely manner.

Key Responsibilities

• Receive and respond to helpdesk enquiries via phone and email
• Accurately log and track requests within the helpdesk system
• Liaise with IT technical staff to allocate and monitor work
• Raise quotations, place and track orders and deliveries
• Prepare meeting documentation, take minutes and produce reports
• Carry out other routine administrative tasks

Qualifications & Skills

• Excellent communication and organisational skills
• Strong attention to detail and ability to work accurately
• Capacity to manage multiple tasks and meet agreed timescales
• Basic understanding of IT services and processes is advantageous

This role is suitable for an individual who thrives in a supportive and structured environment.

Location

Main location: Ipswich Campus. Travelling between campuses may be required.

Closing date

Monday 26th January 2026 at 12 midnight

Interview date

Wednesday 4th February 2026

Equal Opportunity Statement

Suffolk New College is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of our ongoing commitment to Equality and Diversity, Suffolk New College guarantees to shortlist all applicants from a black or ethnic minority group who meet the essential criteria and all applicants with a disability who meet the essential criteria. All appointments are subject to Disclosure & Barring Service (DBS) check.

We do not recognise any agencies or search agencies acting on our behalf unless they have been officially engaged.

Applies directly only.