IT Account Manager – Education IT MSP

Hireful; West Boldon; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Great employee benefits

Job summary

Hireful in Oxford is seeking an IT Account Manager to join our established MSP supporting schools across England. You will manage the full customer journey from enquiry to quotation, process orders and coordinate purchasing to ensure timely delivery.

You will work closely with schools, suppliers and project teams, acting as a trusted point of contact in your region. Exceptional communication and the ability to juggle priorities to meet SLAs are essential.

Qualifications

• Need strong communication and organisational skills.
• Ability to manage multiple priorities and meet SLAs.
• Experience in IT sales or account management is desirable.

Responsibilities

• Manage full customer journey from enquiry to quotation and order processing.
• Coordinate purchasing and ensure timely delivery of products/services.
• Build trusted relationships with schools, suppliers and project teams.

Skills

Communication skills

Attention to detail

Multi-tasking

IT sales experience

Account management

Tools

CRM systems

Accounting systems

Microsoft licensing

Job description

Location: Oxford - Hybrid (3 days a week in the office, 2 from home) Salary: £32k - £36k base salary + great employee benefits

Are you commercially driven, highly organised and passionate about technology? Do you enjoy building trusted customer relationships while making sure every detail is taken care of?

We're looking for an IT Account Manager to join an established IT Managed Service Provider supporting schools across England. This is an exciting opportunity to play a key role in helping schools access the technology, products and services they need to operate effectively and support outstanding teaching and learning. The role will suit someone who has previous experience as an Internal Account Manager, IT Sales Account Manager, Internal Sales Account Manager or IT Account Executive.

You'll manage the full customer journey, from receiving enquiries and understanding requirements through to producing accurate quotations, converting opportunities, processing sales orders, coordinating purchasing and ensuring products and services are delivered on time.

Working closely with schools, suppliers, consultants, project teams and internal stakeholders, you'll become a trusted point of contact for your region. You'll provide product guidance, manage customer expectations, support renewals, negotiate with suppliers and identify potential sales opportunities.

About you:

You'll bring excellent communication skills, strong attention to detail and the ability to manage multiple priorities while working to agreed SLAs. Experience in IT sales, internal sales, account management, procurement or customer service is highly desirable, particularly within the IT channel.

Knowledge of CRM and accounting systems, Microsoft licensing, hardware, software or ICT procurement would be advantageous. Experience within the education sector would be a bonus.

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