Procurement Account Manager

XACT PLACEMENTS LIMITED; West Boldon; On-site; GBP 28,000 - 45,000; Full time

Job summary

XACT PLACEMENTS LIMITED is seeking an Internal Account Manager in Witney to manage the full lifecycle of internal sales and procurement. You will collaborate with customers, consultants and suppliers to provide accurate quotations and timely updates while ensuring a high level of service throughout the purchasing journey.

Responsibilities include handling quotations, orders, renewals and after-sales support, coordinating with project teams, maintaining CRM records, and supporting warranty

Qualifications

• Previous experience in internal sales, account management or customer service.
• Strong administration and organisational skills.
• Excellent written and verbal communication.
• Experience using CRM and business systems.

Responsibilities

• Manage end-to-end sales process for designated regions.
• Produce accurate quotations within agreed service levels.
• Build strong relationships with schools, consultants and suppliers.
• Convert approved quotations into sales orders and issue contractual documentation.
• Place and manage orders for hardware, software, licensing and project-related equipment.
• Coordinate with project teams to ensure deliveries align with installation schedules.
• Manage software, licensing, broadband and hardware warranty renewals.
• Act as a first point of contact for customer and consultant enquiries.
• Work with suppliers to obtain pricing, product information and lead times.
• Maintain accurate records within CRM and finance systems.

Skills

CRM software

Customer service

Internal sales

Administration

Communication

Procurement

Tools

MS Office

ERP systems

Job description

Location - Witney

About the Role

My client are looking for a highly organised and customer-focused Internal Account Manager to join their Procurement team. This is a varied role responsible for managing the full lifecycle of internal sales and procurement activities, from initial quotation requests through to ordering, renewals and after-sales support.

Working closely with customers, consultants, suppliers and internal teams, you'll ensure customers receive accurate quotations, timely updates and an excellent service throughout their purchasing journey.

Key Responsibilities

• Manage the end-to-end sales process for designated regions, from quotation through to order fulfilment.
• Produce accurate and competitive quotations within agreed service levels.
• Build strong relationships with schools, consultants, suppliers and internal stakeholders.
• Convert approved quotations into sales orders and issue contractual documentation.
• Place and manage orders for hardware, software, licensing and project-related equipment.
• Coordinate with project teams to ensure products are delivered in line with installation schedules.
• Manage software, licensing, broadband and hardware warranty renewals.
• Act as a first point of contact for customer and consultant enquiries.
• Work with suppliers to obtain pricing, product information and lead times.
• Support warranty claims, invoice queries and supplier certification requirements.Maintain accurate records within CRM and finance systems.

About You

You'll be someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You will have:

• Previous experience in an internal sales, account management, purchasing or customer service role.
• Strong administration and organisational skills.
• Excellent written and verbal communication skills.
• Experience managing multiple priorities and working to deadlines.A high level of accuracy and attention to detail.
• Confidence communicating with customers, suppliers and colleagues at all levels.
• Good IT skills, including experience using CRM and business systems.
• A proactive and collaborative approach to work.

Desirable Experience

• Experience working within the IT channel or technology sector.
• Understanding of ICT products, services and licensing.
• Experience of procurement processes.
• Knowledge of the education sector and schools market.

If you're looking for a role where you can make a real difference, while developing your commercial and customer relationship skills within a growing organisation, we'd love to hear from you.