IT Account Manager - Education IT MSP

hireful; Oxford; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

hireful is seeking an IT Account Manager to join its managed IT services team, supporting schools across England. The role is based in Oxford with a hybrid pattern (3 days in the office, 2 from home) and a base salary of £32k–£36k plus benefits.

You will manage the full customer journey from enquiries and requirements through to quotations, orders and delivery, building trusted relationships with schools, suppliers and internal teams while meeting SLAs and identifying new sales opportunities.

Qualifications

• Experience in IT sales or account management and strong communication.
• Knowledge of CRM systems and IT procurement is advantageous.
• Experience in education sector is a bonus.

Responsibilities

• Manage the full customer journey from enquiry to quotation to order.
• Coordinate purchasing and ensure delivery on time.
• Build trusted relationships with schools, suppliers and teams.
• Negotiate with suppliers and identify potential sales opportunities.
• Support renewals and ensure compliance with SLAs.

Skills

IT sales

Account management

Customer relationship management

Communication skills

Attention to detail

Project coordination

Tools

CRM systems

Microsoft licensing

Procurement software

Accounting systems

Job description

Location: Oxford Hybrid (3 days a week in the office, 2 from home)
Salary: £32k - £36k base salary + great employee benefits

Are you commercially driven, highly organised and passionate about technology? Do you enjoy building trusted customer relationships while making sure every detail is taken care of?

We re looking for an IT Account Manager to join an established IT Managed Service Provider supporting schools across England. This is an exciting opportunity to play a key role in helping schools access the technology, products and services they need to operate effectively and support outstanding teaching and learning. The role will suit someone who has previous experience as an Internal Account Manager, IT Sales Account Manager, Internal Sales Account Manager or IT Account Executive.

You ll manage the full customer journey, from receiving enquiries and understanding requirements through to producing accurate quotations, converting opportunities, processing sales orders, coordinating purchasing and ensuring products and services are delivered on time.

Working closely with schools, suppliers, consultants, project teams and internal stakeholders, you ll become a trusted point of contact for your region. You ll provide product guidance, manage customer expectations, support renewals, negotiate with suppliers and identify potential sales opportunities.

About you:

You ll bring excellent communication skills, strong attention to detail and the ability to manage multiple priorities while working to agreed SLAs. Experience in IT sales, internal sales, account management, procurement or customer service is highly desirable, particularly within the IT channel.

Knowledge of CRM and accounting systems, Microsoft licensing, hardware, software or ICT procurement would be advantageous. Experience within the education sector would be a bonus.