IT Account Manager – Education IT MSP

Hireful; Oxford; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Hireful seeks an IT Account Manager for an established IT MSP serving schools across England. You will manage the full customer journey from enquiry to quotation, create accurate quotes, process orders and coordinate delivery, all while building trusted relationships and meeting SLAs.

Based in Oxford with hybrid work (3 days in the office, 2 from home), the role offers £32k–£36k base plus strong benefits. IT sales/account management experience and CRM knowledge are highly valued.

Qualifications

• Experience in IT sales or account management is desirable.
• Knowledge of CRM systems and licensing is advantageous.
• Strong communication, organisation and attention to detail.
• Experience within the education sector is a bonus.

Responsibilities

• Manage the full customer journey from enquiry to quotation.
• Produce accurate quotations and process sales orders.
• Coordinate purchasing and ensure on-time delivery of products and services.
• Support renewals and negotiate with suppliers for opportunities.
• Maintain trusted relationships with schools and stakeholders.

Skills

IT sales

Account management

Procurement

Customer service

Tools

CRM software

Microsoft Licensing

ICT procurement

Job description

Location: Oxford - Hybrid (3 days a week in the office, 2 from home) Salary: £32k - £36k base salary + great employee benefits

Are you commercially driven, highly organised and passionate about technology? Do you enjoy building trusted customer relationships while making sure every detail is taken care of?

We're looking for an IT Account Manager to join an established IT Managed Service Provider supporting schools across England. This is an exciting opportunity to play a key role in helping schools access the technology, products and services they need to operate effectively and support outstanding teaching and learning. The role will suit someone who has previous experience as an Internal Account Manager, IT Sales Account Manager, Internal Sales Account Manager or IT Account Executive.

You'll manage the full customer journey, from receiving enquiries and understanding requirements through to producing accurate quotations, converting opportunities, processing sales orders, coordinating purchasing and ensuring products and services are delivered on time.

Working closely with schools, suppliers, consultants, project teams and internal stakeholders, you'll become a trusted point of contact for your region. You'll provide product guidance, manage customer expectations, support renewals, negotiate with suppliers and identify potential sales opportunities.

About you:

You'll bring excellent communication skills, strong attention to detail and the ability to manage multiple priorities while working to agreed SLAs. Experience in IT sales, internal sales, account management, procurement or customer service is highly desirable, particularly within the IT channel.

Knowledge of CRM and accounting systems, Microsoft licensing, hardware, software or ICT procurement would be advantageous. Experience within the education sector would be a bonus.

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