Internal Account Manager

Transforming Learning Group Ltd; Oxford; On-site; GBP 28,000 - 42,000; Full time

Job summary

Transforming Learning Group Ltd is seeking an organised Internal Account Manager to join the Procurement team. You will manage the full lifecycle of internal sales and procurement from quotation requests through to ordering, renewals and after-sales support.

You will build relationships with schools, consultants and suppliers, ensure accurate quotations, timely updates and excellent service throughout the purchasing journey, while handling warranty renewals and supplier inquiries.

Qualifications

• Experience in internal sales, account management, purchasing, or customer service.
• Excellent written and verbal communication skills.
• Strong administration and organisational skills.
• Experience managing multiple priorities and meeting deadlines.
• Knowledge of ICT products, services and licensing.
• Experience in IT channel or technology sector.
• A proactive and collaborative approach to work.
• Experience with CRM and business systems.

Responsibilities

• Manage end-to-end sales process for designated regions, from quotation to order fulfilment.
• Produce accurate, competitive quotations within service levels.
• Build strong relationships with schools, consultants, suppliers and internal stakeholders.
• Convert quotations into sales orders and issue contractual documentation.
• Place and manage orders for hardware, software, licensing and project equipment.
• Coordinate with project teams to align with installation schedules.
• Manage software, licensing, warranty renewals.
• Handle customer and consultant enquiries as first point of contact.
• Obtain pricing, product information and lead times from suppliers.
• Support warranty claims, invoice queries and supplier certification requirements.
• Maintain accurate records in CRM and finance systems.

Skills

Communication

Relationship building

Multitasking

CRM usage

IT literacy

Industry knowledge (ICT/education)

Proactive/collaborative approach

Administrative skills

Tools

CRM systems

Job description

The Transforming Learning Group supports over 5,000 schools across England through its family of brands, including turn IT on, School ICT Services, SalamanderSoft, SBM Services, Locker, GDPR Sentry and Vital York.

We're looking for a highly organised and customer-focused Internal Account Manager to join our Procurement team. This is a varied role responsible for managing the full lifecycle of internal sales and procurement activities, from initial quotation requests through to ordering, renewals and after-sales support.

Working closely with schools, consultants, suppliers and internal teams, you'll ensure customers receive accurate quotations, timely updates and an excellent service throughout their purchasing journey.

Key Responsibilities

• Manage the end-to-end sales process for designated regions, from quotation through to order fulfilment.
• Produce accurate and competitive quotations within agreed service levels.
• Build strong relationships with schools, consultants, suppliers and internal stakeholders.
• Convert approved quotations into sales orders and issue contractual documentation.
• Place and manage orders for hardware, software, licensing and project-related equipment.
• Coordinate with project teams to ensure products are delivered in line with installation schedules.
• Manage software, licensing, broadband and hardware warranty renewals.
• Act as a first point of contact for customer and consultant enquiries.
• Work with suppliers to obtain pricing, product information and lead times.
• Support warranty claims, invoice queries and supplier certification requirements.
• Maintain accurate records within CRM and finance systems.

About You

We're looking for someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You will have:

• Previous experience in an internal sales, account management, purchasing or customer service role.
• Strong administration and organisational skills.
• Excellent written and verbal communication skills.
• Experience managing multiple priorities and working to deadlines.
• A high level of accuracy and attention to detail.
• Confidence communicating with customers, suppliers and colleagues at all levels.
• Good IT skills, including experience using CRM and business systems.
• A proactive and collaborative approach to work.
• Experience working within the IT channel or technology sector.
• Understanding of ICT products, services and licensing.
• Experience of procurement processes.
• Knowledge of the education sector and schools market.

Why Join Us?

At Transforming Learning Group, our mission is to transform the use of technology and data in schools, helping them operate as efficiently and effectively as possible.

We are guided by our values:

• Care
• Think Yes
• Be Straightforward
• Commit to Excellence
• Deliver

If you're looking for a role where you can make a real difference to schools while developing your commercial and customer relationship skills within a growing organisation, we'd love to hear from you.

Transforming Learning Group is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.