Internal Account Manager

Planet Recruitment; Witney; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Planet Recruitment is seeking a highly organised Internal Account Manager to join our procurement team in Witney (hybrid). You will own the full lifecycle of internal sales and procurement, from quotes to renewals, ensuring accurate quotations and timely updates for schools, consultants, suppliers and internal teams.

The role emphasizes building strong relationships, handling multiple priorities, and delivering excellent customer service with accuracy.

Qualifications

• Previous experience in internal sales, account management, purchasing, procurement or customer service.
• Strong administration and organisational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• High level of accuracy and attention to detail.
• Good IT skills including CRM and business systems.

Responsibilities

• Manage the end-to-end sales process for designated regions, from quotation through to order fulfilment.
• Prepare accurate and competitive quotations within agreed service levels.
• Build and maintain strong relationships with schools, consultants, suppliers and internal stakeholders.
• Convert approved quotations into sales orders and issue relevant contractual documentation.
• Place and manage orders for hardware, software, licensing and project-related equipment.
• Coordinate with project teams to ensure products are delivered in line with installation and project schedules.
• Manage software, licensing, broadband and hardware warranty renewals.
• Act as a first point of contact for customer and consultant enquiries.
• Liaise with suppliers to obtain pricing, product information, availability and lead times.
• Support warranty claims, invoice queries and supplier certification requirements.
• Maintain accurate and up-to-date records across CRM, finance and business systems.
• Identify opportunities to improve processes, customer experience and internal efficiency.

Skills

Internal sales experience

Account management

Administration

Communication skills

Prioritisation

Attention to detail

CRM proficiency

Team collaboration

Independent work

Tools

CRM software

Business systems

Job description

Role: Internal Account Manager

Location: Witney - Hybrid

Salary: £30k-£36K

About the Role

We are looking for a highly organised, customer-focused Internal Account Manager to join our Procurement team.

This is a varied and commercially focused role, responsible for managing the full lifecycle of internal sales and procurement activities - from initial quotation requests through to order placement, renewals and after-sales support.

Working closely with schools, consultants, suppliers and internal teams, you will ensure customers receive accurate quotations, timely updates and a high standard of service throughout their purchasing journey.

Key Responsibilities

• Manage the end-to-end sales process for designated regions, from initial quotation through to order fulfilment.
• Prepare accurate and competitive quotations within agreed service levels.
• Build and maintain strong relationships with schools, consultants, suppliers and internal stakeholders.
• Convert approved quotations into sales orders and issue relevant contractual documentation.
• Place and manage orders for hardware, software, licensing and project-related equipment.
• Coordinate with project teams to ensure products are delivered in line with installation and project schedules.
• Manage software, licensing, broadband and hardware warranty renewals.
• Act as a first point of contact for customer and consultant enquiries.
• Liaise with suppliers to obtain pricing, product information, availability and lead times.
• Support warranty claims, invoice queries and supplier certification requirements.
• Maintain accurate and up-to-date records across CRM, finance and business systems.
• Identify opportunities to improve processes, customer experience and internal efficiency.

About You

We are looking for someone who enjoys building strong relationships, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You will have:

• Previous experience in an internal sales, account management, purchasing, procurement or customer service role.
• Strong administration and organisational skills.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities and work effectively to deadlines.
• A high level of accuracy and attention to detail.
• Confidence communicating with customers, suppliers and colleagues at all levels.
• Good IT skills, including experience using CRM and business systems.
• A proactive, solutions-focused and collaborative approach to work.
• The ability to work independently while contributing effectively as part of a wider team.

Desirable Experience

• Experience working within the IT channel, technology or education sector.
• An understanding of ICT products, services and software licensing.
• Previous experience within a procurement or purchasing environment.
• Knowledge of the education sector and the schools market.
• Experience managing supplier relationships and customer renewals.

INDIT

Planet Recruitment is an Equal Opportunities Employer.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position