1st Line IT Support

Rise Technical Recruitment; Tamworth; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Training

Career progression

Benefits

Job summary

Rise Technical Recruitment in Tamworth seeks a customer-focused 1st Line IT Support specialist to join an on-site team and drive a quick, friendly user experience for all colleagues; you will be the first point of contact for IT requests and play a key role in shaping the support experience.

You will handle front-line tickets via phone, email and ticketing tools, diagnose basic hardware and software issues, escalate complex problems when needed, and maintain accurate records to support service

Qualifications

• Experience in an IT support or service desk role is desirable.
• Strong communication and customer service skills.
• Basic knowledge of IT systems, hardware and software.
• Organised with good attention to detail.
• Keen to learn and develop technical skills.

Responsibilities

• Be the first point of contact for IT service requests via phone, email and ticketing tools.
• Troubleshoot hardware and software issues at first-line level.
• Escalate complex issues to appropriate teams.
• Maintain accurate ticket records and documentation.
• Support user account management and access requests.

Skills

IT support

Service desk

Communication

Customer service

Ticketing

Tools

Ticketing system

Account management

Remote support

Job description

1st Line IT Support

Tamworth (5 days on-site)

£26,000 - £30,000 + Training + Progression + Benefits

Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience?

This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer satisfaction.

In this role, you will support users with hardware, software and access-related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing.

The ideal candidate will have strong communication skills, a problem-solving mindset and a solid understanding of IT support fundamentals. This is a fantastic opportunity for someone looking to build technical expertise and progress within IT support.

The Role:

• First point of contact for IT service requests via phone, email and ticketing tools
• Troubleshoot hardware and software issues at first-line level
• Escalate complex issues to appropriate teams
• Maintain accurate ticket records and documentation
• Support user account management and access requests

The Person:

• Previous experience in an IT support or service desk role (desirable)
• Strong communication and customer service skills
• Basic knowledge of IT systems, hardware and software
• Organised with good attention to detail
• Keen to learn and develop technical skills

Reference Number: BBBH(phone number removed)

We are an equal opportunities company and welcome applications from all suitable candidates