Remote Tech Support Engineer: IoT & Smart Metering

Influx Search Ltd; England; Remote; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Flexible home-based working

Occasional customer visits and travel

Technical and product training

Exposure to a broad range of connected

Job summary

Influx Search Ltd in the United Kingdom is seeking a Technical Support Engineer to strengthen the customer solutions team, handling technical inquiries across smart metering hardware, IoT connectivity and software platforms.

This remote role emphasizes investigation, data analysis and root-cause identification, with cross‑functional collaboration across the UK and Europe. You’ll develop expertise across smart metering, IoT and data management.

Qualifications

• 3-5 years in technical support or similar customer-facing technical role.
• Engineering/electronics/IT qualification or equivalent practical experience.
• Experience troubleshooting hardware, software, connectivity or IoT systems.
• Understanding of LoRaWAN, NB-IoT, OMS Radio or M-Bus is advantageous.
• Strong analytical and problem-solving abilities.
• Experience with ticketing systems, SLAs and escalation procedures & Excel.
• Excellent communication and relationship-building with customers and internal stakeholders.
• Willingness to travel UK and internationally.
• Experience in smart metering, water utilities or energy infrastructure is advantageous.

Responsibilities

• Managing technical support cases from initial customer enquiry through to resolution, ensuring timely responses and adherence to SLAs.
• Investigating and troubleshooting issues across smart metering devices, IoT connectivity, communications infrastructure and software platforms.
• Analysing technical data, system behaviour and customer reports to identify faults, establish root causes and recommend effective solutions.
• Coordinating with Level 2 and Level 3 technical specialists, engineering and product teams to resolve more complex issues.
• Providing technical guidance, product training and support to customers, both remotely and on-site where required.
• Maintaining accurate case records, producing technical reports and identifying recurring issues or opportunities for improvement.
• Collaborating with internal teams across the UK and Europe to improve technical support processes, customer experience and overall service quality.

Skills

Analytical thinking

Troubleshooting

Customer communication

Data analysis

Ticketing systems

Education

Engineering / Electronics / IT degree

Equivalent practical experience

Tools

LoRaWAN

NB-IoT

OMS Radio

M-Bus

Job description

Influx Search Ltd in the United Kingdom is seeking a Technical Support Engineer to strengthen the customer solutions team, handling technical inquiries across smart metering hardware, IoT connectivity and software platforms.

This remote role emphasizes investigation, data analysis and root-cause identification, with cross‑functional collaboration across the UK and Europe. You’ll develop expertise across smart metering, IoT and data management.