IoT Sales & Support Specialist (Hybrid)

wireless logic ltd; United Kingdom; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Training program

Office spaces

Job summary

Mobius Networks is seeking a proactive Sales & Customer Service Support specialist to join the Operations team in the UK. You will handle customer queries, process orders, support billing inquiries, and assist with sales enquiries while delivering excellent customer service and technical troubleshooting.

The role emphasizes a hands-on, detail-oriented approach with hybrid working. Strong communication and problem-solving skills are essential, along with the ability to manage a varied

Qualifications

• Previous customer service experience with a proactive approach.
• Strong written and verbal communication skills.
• Confidence, attention to detail and ability to work under pressure.

Responsibilities

• Act as first point of contact for customers, delivering friendly, professional service.
• Handle first-line sales enquiries and prepare customer proposals, quotations and contracts.
• Process SIM stock, orders, and hardware configurations accurately.
• Provide first-line technical support and troubleshoot connectivity issues.
• Keep customers informed with progress updates throughout investigations.

Skills

Customer service

Communication

Attention to detail

Relationship building

Time management

IT networks

Tools

Microsoft Office

CRM systems

Job description

Mobius Networks is seeking a proactive Sales & Customer Service Support specialist to join the Operations team in the UK. You will handle customer queries, process orders, support billing inquiries, and assist with sales enquiries while delivering excellent customer service and technical troubleshooting.

The role emphasizes a hands-on, detail-oriented approach with hybrid working. Strong communication and problem-solving skills are essential, along with the ability to manage a varied