IoT & Electronics Technical Support Engineer

My Product Path; Maidenhead; On-site; GBP 38,000 - 43,000; Full time

Job summary

My Product Path is expanding its UK technical support function and seeks a Technical Support Engineer with electronics background to help customers troubleshoot, configure devices, onboard installations and optimise use of a cloud-based platform.

The role covers pre- and post-sales support across emergency communications, safety tech and IoT-enabled products, with occasional on-site visits and travel across the UK, Ireland and Spain for training.

Qualifications

• Electrical/electronic systems knowledge
• Experience with analogue and digital electronics
• Strong troubleshooting and problem-solving skills
• Customer-facing technical experience
• Ability to explain technical concepts clearly
• Proactive, adaptable and organized with good communication

Responsibilities

• Provide technical support to customers across the UK and Ireland
• Investigate and resolve hardware, connectivity and product issues remotely
• Assist with configuration, troubleshooting and technical queries
• Work with IoT devices and cloud-based platforms
• Support onboarding and installation of cloud-based platform
• Monitor cloud services and perform health checks
• Own pre- and post-sales technical support tickets
• Deliver customer training remotely and on-site
• Collaborate with Sales, Engineering, R&D and Marketing on projects
• Assist testing and field trials of new products
• Investigate product failures and warranty returns
• Provide on-site installation support when required
• Build strong customer relationships and gather feedback

Skills

Electronics background

Troubleshooting

Customer-facing

IoT

Education

Electronics/Electrical engineering

Tools

Cloud platforms

Remote diagnostics

Job description

My Product Path is expanding its UK technical support function and seeks a Technical Support Engineer with electronics background to help customers troubleshoot, configure devices, onboard installations and optimise use of a cloud-based platform.

The role covers pre- and post-sales support across emergency communications, safety tech and IoT-enabled products, with occasional on-site visits and travel across the UK, Ireland and Spain for training.