IoT Migrations Specialist (Hybrid)

Greenhouse Software, Inc.; Reading; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Office spaces

Diversity & inclusion

Job summary

Wireless Logic is a global connectivity provider seeking a customer-centric admin professional to support almost 8000 customers. The role focuses on Change Of Ownerships for WL UK customers and a range of migrations, inbound and outbound, with general customer support duties such as logging calls and triaging queries.

You’ll work with SIMPro and Emport, provide status updates, and act as a SME on contracts and migrations.

Qualifications

• Excellent verbal and written communication skills.
• Excellent attention to details is essential.
• Must have the ability to work unsupervised and on own initiative.
• Highly organised coupled with the ability to prioritise effectively.
• Ability to thrive in a high pressure, fast paced work environment.
• Experience of using Excel, Powerpoint and Word.

Responsibilities

• Lead on the migration of the data and customization of the solutions to meet the requirements of the full range of WL and Arkessa Customers
• Provide regular progress updates to the customers and Internal stakeholders on the migration process
• Act as Subject Matter Experts ( SMes ) On the subject of Contract support and all 3 main types of Migrations.
• Provide training to customers and internally on the optimum Migration process
• (CI) Continuous Improvement identification, creation and delivery to optimize existing processes within the company and actively enhance Contracts support and Migrations processes
• General data analysis using the reporting tools on offer such as Zendesk, PowerBI and SIMPro to ensure you drive data driven fact based decision making in the Contract & Migrations support team
• Review customer complaints and concerns that arise from a Contracts Support interaction and seek to improve all aspects of the customer experience
• Supporting the order dispatch process where required
• Logging phone calls/ Chats and triaging queries using Zendesk
• Providing operational support to the business
• Ensuring M2M SIM provisioning system (SIMPro) & (Emport) whilst in life is kept up-to-date and accurate (SIM changes, confirming network batches etc)
• Managing and supporting dealer/customer relationships
• Liaising with networks to complete SIM Changes for Migrations
• Ad hoc duties as required.

Skills

Excellent verbal and written comms

Attention to detail

Independent worker

Organised & prioritisation

Thrives under pressure

Microsoft Office (Excel, PowerPoint, 2

Tools

Excel

PowerPoint

Word

Job description

Wireless Logic is a global connectivity provider seeking a customer-centric admin professional to support almost 8000 customers. The role focuses on Change Of Ownerships for WL UK customers and a range of migrations, inbound and outbound, with general customer support duties such as logging calls and triaging queries.

You’ll work with SIMPro and Emport, provide status updates, and act as a SME on contracts and migrations.