Invoice Query & Resolution Specialist

Network Plus; Worsley; On-site; GBP 26,000 - 29,000; Full time

Job summary

Network Plus is seeking an Invoice Query Specialist in Worsley to manage supplier invoice queries and ensure timely resolution for accurate payment. The role links Accounts Payable with Procurement and Supply Chain, driving continuous improvement in the Purchase-to-Pay process.

You will investigate discrepancies, maintain logs, and communicate with suppliers and internal teams while aiming to meet service levels and improve first-time matching rates.

Qualifications

• Experience in Accounts Payable, invoice queries or P2P finance.
• Strong problem-solving and investigative skills.
• Excellent communication and stakeholder management abilities.
• Good attention to detail and accuracy.

Responsibilities

• Receive, log and prioritise invoice queries from suppliers and internal teams.
• Investigate discrepancies (missing PO, incorrect pricing, quantity variances, GR issues).
• Track queries through to resolution and maintain records.
• Ensure SLAs and resolution times are met.
• Build relationships with suppliers and internal departments as the main query contact.
• Escalate complex or aged queries when needed.
• Collaborate with Procurement, Supply Chain and AP to resolve issues.
• Verify supporting documents and approvals; assist with retrospective PO approvals.
• Contribute to root cause analysis and process improvements.

Skills

Problem solving

Communication

Attention to detail

Multi-priority management

Deadlines

Tools

Microsoft Excel

Outlook

Teams

ERP systems (Dynamics 365 BC/SAP/Oracle)

Job description

Network Plus is seeking an Invoice Query Specialist in Worsley to manage supplier invoice queries and ensure timely resolution for accurate payment. The role links Accounts Payable with Procurement and Supply Chain, driving continuous improvement in the Purchase-to-Pay process.

You will investigate discrepancies, maintain logs, and communicate with suppliers and internal teams while aiming to meet service levels and improve first-time matching rates.