Invoice & Customer Query Agent (Flexible/Part-Time)

Hanson Quarry Products Europe Limited; Syston; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Ongoing training and development

Inclusive working environment

Opportunities to broaden skills

Job summary

Heidelberg Materials UK is seeking a Customer Query Agent based in Syston to join the Customer Service Centre. The role involves managing invoice queries, solving problems, and delivering excellent customer experiences in a fast-paced environment.

Part-time or full-time hours are available, with a salary of £27,976 and flexibility to discuss working patterns to meet business needs. Applicants should have strong communication and organisational skills and a proactive, team-based approach.

Qualifications

• Previous experience within a customer service environment.
• Excellent communication and interpersonal skills.
• Passion for delivering a seamless customer experience.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Manage customer calls and emails, accurately capturing requirements and resolving queries.
• Build strong relationships with customers and colleagues through clear communication.
• Investigate invoice queries using SAP and other business platforms; raise and progress queries.
• Perform root cause analysis to help reduce future invoice issues and update quotations when required.
• Take ownership of customer accounts and understand their business needs; handle concerns professionally and escalate when necessary.
• Produce and monitor query reports to ensure service levels are maintained.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Tools

SAP

Job description

Heidelberg Materials UK is seeking a Customer Query Agent based in Syston to join the Customer Service Centre. The role involves managing invoice queries, solving problems, and delivering excellent customer experiences in a fast-paced environment.

Part-time or full-time hours are available, with a salary of £27,976 and flexibility to discuss working patterns to meet business needs. Applicants should have strong communication and organisational skills and a proactive, team-based approach.