Invoice Clerk

RH GROUP LIMITED(THE); Northampton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Career progression

25 days holiday

Death in service

Enhanced maternity pay

Enhanced paternity pay

Holiday Sell-back

Company pension

Sick pay

Onsite gym

Break areas

Job summary

RH Commercial Vehicles, part of RH Group Limited (The), is seeking a customer service and invoicing clerk in Northampton. The role focuses on generating invoices for repairs and services, following up on unbilled jobs, and keeping customers informed with clear communication.

This office-based, full-time position offers a strong team environment and development opportunities. You will work with sales, service and parts teams to ensure accurate invoicing, handle warranty invoicing, and support the

Qualifications

• Previous invoicing experience preferred; training available.
• Excellent attention to detail and accuracy.
• Strong communication and professional approach.

Responsibilities

• Generate and issue invoices for repairs, parts and services.
• Perform regular WIP checks to ensure invoicing is complete and timely.
• Answer invoice-related inquiries from customers with clear explanations.
• Collaborate with sales, service and parts teams to ensure accurate invoicing.
• Process warranty and contract invoicing and manage related queries.
• Support Warranty/Contracts Manager with documentation and procedures.

Skills

Customer service

Invoicing

Attention to detail

Communication skills

Microsoft Word

Excel

Outlook

Teamwork

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Your Next Career Opportunity Awaits!

• Location: Northampton
• Salary: From £32,000
• Hours: Full time, Permanent, office based

Are you passionate about delivering exceptional customer service and have a knack for invoicing? RH Commercial Vehicles is looking for an enthusiastic and detail-oriented individual to join our dynamic team.

• Career Progression – Unlock new opportunities with leadership training and professional development.
• 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
• Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
• Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
• Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
• Holiday Sell Back: Not going to use all your time off? We offer a holiday sell-back scheme so if you don’t use it, you won’t lose out on the pay.
• Boost your health – Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
• Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
• Extra Benefits! Enjoy an onsite gym, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.

As a customer service and invoicing clerk, your key responsibilities will include:

• Invoicing: Generate and issue invoices for vehicle repairs, parts, and service transactions, ensuring all details are accurate and comply with dealership policies.
• Carrying out regular WIP checks to ensure all completed jobs are invoiced promptly and nothing is left unbilled.
• Customer Communication: Address customer inquiries regarding invoice issues, providing clear and professional explanations.
• Collaboration: Work closely with the sales, service, and parts departments to ensure seamless invoicing processes.
• Invoice Queries: Handle and resolve internal and external queries regarding invoicing promptly and professionally, liaising with relevant departments to investigate and rectify issues.
• Warranty and Contract invoicing: Process and review warranty and contract claims. Managing warranty and contract claim rejections, ensuring timely resubmission or escalation as required.
• Warranty Assistance: Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.

The Day To Day

• Monday – Friday: 09:00 – 17:15
• Office based only
• Exceptional Communication Skills: You’ll be talking to customers regularly, so being friendly, approachable, and clear is key.
• Attention to Detail: You’ll be handling important invoices and customer data, so accuracy is vital.
• Computer Skills: A good knowledge of Microsoft Word, Excel, and Outlook applications and solid computer literacy skills.
• Team Player: RH Commercial Vehicles thrives on collaboration. You’ll work closely with other departments to ensure smooth operations.
• Experience in Invoicing: Previous experience in a similar role, but we are willing to train the right person with the right attitude.

You’ll Really Hit The Ground Running If

• Commercial Vehicle Dealership Experience: If you have previous vehicle dealership experience, you’ll fit right in!

Company Statements

Equal Opportunities Statement

We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.

AI Screening

Due to the high volume of applications we receive, we use AI‑assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.

Equal Opportunities Statement

We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.

AI Screening

Due to the high volume of applications we receive, we use AI‑assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.

Equal Opportunities Statement

We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.

AI Screening

Due to the high volume of applications we receive, we use AI‑assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.

We are an award-winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.