Investment Administrator

Career Choices Dewis Gyrfa Ltd; Tewkesbury; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Flexible Working

Personal benefits fund

Annual leave 27 days

Pension up to 10%

Life Assurance

Wellbeing Support

Virtual GP services

Parental leave

Job summary

Career Choices Dewis Gyrfa Ltd seeks an Investment Administrator to support the Home Investment Team, handling customer enquiries and delivering admin and project support for investment works. The role is fixed-term for 7 months, with 37.5 hours per week in Tewkesbury, offering hybrid work 2–3 days in the office and some from home.

You’ll ensure timely, clear information to residents and help plan and monitor projects that improve homes and communities.

Qualifications

• Experience in customer-focused roles.
• Clear, empathetic communication.
• Proficient with Word, Excel and Outlook.
• Strong data accuracy and record-keeping.

Responsibilities

• Manage customer enquiries as the first point of contact.
• Provide administrative and project support to the team.
• Help plan, monitor and deliver investment works for homes.
• Deliver outstanding customer service.

Skills

MS Word

Microsoft Excel

Outlook

Customer service

Tools

Microsoft Office

Job description

£28,000 to £29,000 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

23/09/2026

About this job

Contract: Fixed term contract for 7 months Hours:
37.5 hours per week Location(s): Tewkesbury As our Investment Administrator, you’ll play a vital part in supporting the effective operation of our Home Investment Team.

You’ll be the first point of contact for managing customer enquiries, ensuring that residents receive timely, clear and helpful information.

Alongside providing excellent customer service, you’ll deliver a range of administrative and project support functions, helping the team to plan, monitor, and deliver investment works that improve our homes and neighbourhoods.

This role is key to ensuring that we achieve our goal of providing homes that our customers are proud to live in

• homes that support them and their families to thrive, not hold them back.

You’ll be based in the office 2–3 days per week, collaborating closely with colleagues, and will also have the flexibility to work from home for the remainder of the week.

Join Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the South West, Central, and East of England.

As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we are at the forefront of tackling the housing challenge and building stronger communities.

What we’re looking for We’re looking for someone who is highly organised, customer-focused, and proactive in supporting colleagues.

You will: Have experience of working in a customer-focused role, with the ability to provide clear, empathetic, and professional communication.

Be confident using Microsoft Word, Excel, and Outlook, with the ability to manage data accurately and produce clear records.

Demonstrate excellent written and verbal communication skills, with the ability to adapt technical information for a range of audiences.

Show the ability to work independently, manage multiple priorities, and use your initiative to support team goals.

Be a team player who can build strong, positive working relationships with colleagues, contractors, and other stakeholders.

Additional requirements Ability to complete a Basic DBS check.

Commitment to providing outstanding customer service and continuous service improvement.

A flexible approach to work, with the ability to adapt as priorities change.

Willingness to work in a hybrid way, with 2–3 days per week in the office and the rest from home.

Benefits Package: Flexible Working: We’re happy to explore options if this is important to you Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days Pension options: Choose from two pension schemes, with employer contributions of up to 10% Life Assurance Wellbeing Support

• not just for you, but also for your partner, children, parents, and siblings.

Plus, access to a free app with virtual GP services and mental health resources.

• supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers’ leave.