Investment Administrator

Bromford Housing Group; Tewkesbury; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Flexible Working

Personal benefits fund £500 annual

Annual leave 27 days

Pension options up to 10%

Life Assurance

Wellbeing Support

Retail discounts

Family Leave

Job summary

Bromford Flagship LiveWest (BFL) is seeking an Investment Administrator to support the Home Investment Team. You’ll be the first contact for customer enquiries, delivering timely, clear information while handling administrative and project support to plan and deliver investment works that improve homes and neighbourhoods.

This role is based in the office 2–3 days per week, with flexibility to work from home for the rest.

Qualifications

• Experience in a customer-focused role with clear, empathetic communication.
• Ability to manage data accurately and produce clear records.
• Excellent written and verbal communication, with ability to simplify technical info.

Responsibilities

• First point of contact for customer enquiries and information.
• Provide administrative and project support to the Home Investment Team.
• Assist with planning, monitoring and delivery of investment works.

Skills

Customer service

Data accuracy

Microsoft Word

Microsoft Excel

Microsoft Outlook

Written communication

Verbal communication

Independent work

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This is a Fixed term , Full Time vacancy.

About the role

Contract: Fixed term contract for 7months

Hours: 37.5 hours per week

Location(s): Tewkesbury

As ourInvestment Administrator, you’ll play a vital part in supporting the effective operation of our Home Investment Team. You’ll be the first point of contact for managing customer enquiries, ensuring that residents receive timely, clear and helpful information. Alongside providing excellent customer service, you’ll deliver a range of administrative and project support functions, helping the team to plan, monitor, and deliver investment works that improve our homes and neighbourhoods.

This role is key to ensuring that we achieve our goal of providing homes that our customers are proud to live in – homes that support them and their families to thrive, not hold them back.

You’ll be based in the office2–3 days per week, collaborating closely with colleagues, and will also have the flexibility to work from home for the remainder of the week.

JoinBromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the South West, Central, and East of England. As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we are at the forefront of tackling the housing challenge and building stronger communities.

What we’re looking for

• Have experience of working in a customer-focused role, with the ability to provide clear, empathetic, and professional communication.
• Be confident using Microsoft Word, Excel, and Outlook, with the ability to manage data accurately and produce clear records.
• Demonstrate excellent written and verbal communication skills, with the ability to adapt technical information for a range of audiences.
• Show the ability to work independently, manage multiple priorities, and use your initiative to support team goals.
• Be a team player who can build strong, positive working relationships with colleagues, contractors, and other stakeholders.

Additional requirements

• Ability to complete a Basic DBS check.
• Commitment to providing outstanding customer service and continuous service improvement.
• A flexible approach to work, with the ability to adapt as priorities change.
• Willingness to work in a hybrid way, with2–3 days per week in the officeand the rest from home.

Benefits Package:

• Flexible Working:We’re happy to explore options if this is important to you
• Personal benefits fund:£500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership
• Annual leave:27 days per year, plus bank holidays, with an option to buy or sell up to 5 days
• Pension options:Choose from two pension schemes, with employer contributions of up to 10%
• Life Assurance
• Wellbeing Support– not just for you, but also for your partner, children, parents, and siblings. Plus, access to a free app with virtual GP services and mental health resources.
• Retail discounts:Save money on groceries, clothing, electronics, and more
• Family Leave– supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers’ leave.

Closing Date: 23rdSeptember 2026

For any queries, please contact the Resourcing Team at [e-mail]

What we offer

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

About us

We’re Bromford Flagship LiveWest (BFL) , a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.