Empty Homes Manager

Bromford Housing Group; Tewkesbury; Hybrid; GBP 48,000 - 54,000; Full time

Benefits offered by this job

Company car/allowance

Annual leave 27 days

Pension 10% employer

Life assurance

Flexible working

Performance bonus

On-call pay

Job summary

Bromford Housing Group is seeking an Empty Homes Manager to lead a high-performing team responsible for returning void properties to lettable standard across our Gloucestershire and West of England region. You will oversee repairs, plan resources, manage budgets and drive customer-focused outcomes.

The role requires strong leadership, multi-trade experience, and a proactive, data-driven approach. Hybrid working with regional travel and a company car or cash allowance are provided along with

Qualifications

• Proven experience in a senior operational or property maintenance leadership role.
• Strong track record of managing multi-trade teams and contractors.
• Experience with budget management and delivering value for money.
• Able to travel as required.
• Full UK driving licence.

Responsibilities

• Lead and manage the Empty Homes Team, driving performance, engagement, and accountability.
• Oversee repairs, maintenance, and refurbishment works to meet quality and timescale targets.
• Plan and allocate resources effectively to maximise productivity and minimise void time.
• Take ownership of budgets, ensuring strong financial control and value for money.
• Work collaboratively with Lettings, Localities, and commercial teams to prioritise and deliver works.
• Ensure robust inspection regimes and high standards of health, safety, and compliance.
• Manage contractor performance in line with procurement standards.
• Use data and insight to improve efficiency, reduce costs, and enhance customer satisfaction.
• Handle customer feedback and complaints, driving positive outcomes and learning.
• Develop your team through coaching, training, and performance management.
• Act as a role model for BFL Values, building strong, trust-based relationships across the business.
• A flexible approach, travel as required.

Skills

Leadership

Budget management

Contractor management

Multi-trade coordination

Data analysis

Travel flexibility

Health & safety compliance

Job description

Location:Hybrid – working across our Gloucestershire and West of England region, with regular travel between sites and attendance at Bromford offices.

We’re looking for anEmpty Homes Managerto lead a high-performing team responsible for bringing our void properties back to life. This is a key leadership role where you’ll drive performance, quality, and customer outcomes—ensuring homes are ready quickly and to the highest standard for new customers.

You’ll lead operatives, contractors, and internal partners, taking full ownership of empty homes from vacancy through to re-let or disposal.

What You’ll Get:

• £48,317.17per year with annual review
• Company car or cash allowance alternative
• 27 days annual leave + bank holidays, with buy/sell options
• Pension Employer contributions up to 10%
• Life assurance & wellbeing support for you and family
• Flexible working options available

What You’ll Be Doing:

• Lead and manage the Empty Homes Team, driving performance, engagement, and accountability
• Oversee repairs, maintenance, and refurbishment works to meet quality and timescale targets
• Plan and allocate resources effectively to maximise productivity and minimise void time
• Take ownership of budgets, ensuring strong financial control and value for money
• Work collaboratively with Lettings, Localities, and commercial teams to prioritise and deliver works
• Ensure robust inspection regimes and high standards of health, safety, and compliance
• Manage contractor performance in line with procurement standards
• Use data and insight to improve efficiency, reduce costs, and enhance customer satisfaction
• Handle customer feedback and complaints, driving positive outcomes and learning
• Develop your team through coaching, training, and performance management
• Act as a role model for BFL Values, building strong, trust-based relationships across the business
• Proven experience in a similar operational or property maintenance leadership role
• Strong track record of managing multi-trade teams and/or contractors
• Experience of budget management and delivering value for money
• A confident, motivational leader who brings out the best in others
• Strong organisational, planning, and problem-solving skills
• Comfortable using data and systems to drive performance
• A flexible approach, with the ability to travel as required

Other Requirements:

• Participation in an out-of-hours escalation rota
• Full UK driving licence
• Ability to complete a Basic DBS check

What we offer

Regular monthly pay with annual reviews, plus overtime opportunities and a weekly Out of Hours rate when on-call

Performance bonus linked to individual and company results

Fully equipped for the job – company van, tools, fuel card, mobile, tablet and uniform

Drinks card worth up to £30 each month for hot and cold drinks while you’re out on the road

Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave

Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services, and talking therapies

£500 annual allowance to spend on benefits of your choice, alongside life assurance and a choice of pension schemes with employer contributions up to 10%

Career development through clear pathways, funded qualifications, apprenticeships and paid professional membership fees

About us

We’reBromford Flagship LiveWest (BFL) , a place‑based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters

The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place‑based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future‑ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values‑driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.