Inventory & Logistics Customer Care Specialist

Doka; Kenilworth; On-site; GBP 24,000 - 32,000; Full time

Job summary

Doka USA is seeking a Customer Service Representative to handle order processing, invoicing, inventory management, returns, and branch logistics within the Operations Department.

You will manage regional inventory, customer orders, pricing, and communications with sales teams to ensure accurate fulfillment and timely procurement. Strong Excel and MS Office skills are required for daily tasks in a fast-paced environment.

Qualifications

• High school diploma required; bachelor's in business or logistics preferred.
• 2–5 years of admin, operations, or logistics experience preferred.
• Experience in inventory control and procurement planning preferred.
• Excellent communication skills, including command of English (speaking, reading, writing).
• Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities.
• Proficient in Microsoft Office applications, with advanced Excel skills required.
• Excellent report writing and presentation skills.
• Ability to learn new computer systems, products, concepts, and techniques.

Responsibilities

• Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow.
• Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and inquiries.
• Handle high volumes of calls and inquiries, resolving issues promptly and communicating changes.
• Accurately process pricing, billing, credit requests, and ensure invoicing per contracts or PO terms.
• Monitor and resolve discrepancies in the order processing system and implement corrective actions.
• Manage back orders and coordinate with logistics for procurement and transfers.
• Review order confirmations for accurate billing and pricing for customers and sales teams.

Skills

Communication

Analytical skills

Problem solving

Excel skills

Report writing

Presentation skills

Organized

Team player

Education

High school diploma

Bachelor’s Degree in Business or Logistics

Tools

Microsoft Office

Excel

Job description

Doka USA is seeking a Customer Service Representative to handle order processing, invoicing, inventory management, returns, and branch logistics within the Operations Department.

You will manage regional inventory, customer orders, pricing, and communications with sales teams to ensure accurate fulfillment and timely procurement. Strong Excel and MS Office skills are required for daily tasks in a fast-paced environment.