Intune Technical Support Engineer

TN United Kingdom; Reading; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

Join a forward-thinking organization as a Technical Support Engineer, where you will tackle complex customer issues and enhance your problem-solving skills. This role offers a unique opportunity to work in a dynamic environment that values collaboration and innovation. With the flexibility to work from home up to 50%, you will engage with customers to provide exceptional support while contributing to product improvements. Embrace a culture that promotes respect, integrity, and accountability, and be part of a team that empowers every individual to achieve more.

Benefits

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

Qualifications

• Hands-on experience in technical support or consulting.
• Experience in a global customer service environment.

Responsibilities

• Investigate and solve complex customer technical issues.
• Lead knowledge sharing and technical coaching.

Skills

Technical Support Experience

Problem Solving

Collaboration

Active Directory

SCCM - Config Manager

Education

Experience in Technical Support or IT

Fluency in English

Job description

Social network you want to login/join with:

Intune Technical Support Engineer, Reading

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Client:

Microsoft

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cf8c883e47d8

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

• Candidate must have hands on working experience in technical support, technical consulting experience, or information technology experience.
• Candidate must have worked in global customer service environment resolving complex technical issues.
• Must have worked on sys-admin, active directory, etc.
• SCCM- Config Manager experience/ Cloud experience will be a plus.

UK Citizenship needed

Language Qualification:
English Language: fluent in reading, writing and speaking.

Knowledge of additional language would be an added advantage.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect