Digital Workplace support Engineer

TN United Kingdom; Stratford-upon-Avon; Remote; GBP 30,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking a dedicated IT Support Specialist to join their dynamic team. This role focuses on managing the SCCM infrastructure, troubleshooting IT-related issues, and ensuring quality service delivery. You will play a crucial part in incident resolution and process improvement within a multi-disciplinary environment. If you have a strong background in IT support, particularly with SCCM and scripting, and are eager to contribute to a collaborative team, this opportunity is perfect for you. Join us in enhancing our digital workplace and delivering exceptional support to our clients.

Qualifications

• 3+ years in a complex IT environment with a focus on SCCM and incident management.
• ITIL Foundation certification preferred for effective problem resolution.

Responsibilities

• Manage SCCM infrastructure, ensuring effective incident resolution and process improvement.
• Monitor and troubleshoot infrastructure health, including SQL replication and SCCM components.

Skills

SCCM 2012

VB Scripting

PowerShell

SQL Queries

ITIL Foundation Certification

Incident Management

Education

ITIL Certification

Tools

SCCM

Intune

Job description

The job description provides a comprehensive overview of the role, responsibilities, and requirements. However, it can be improved in terms of formatting and clarity. Here's a refined version:

Client:

Avance Consulting

Location:

Gaydon, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

b4155a566af9

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Job Purpose and primary objectives:

The PC Support/Digital Workplace team is the front-line team handling End User Incidents and managing all IT-related issues for our clients. Working within a large, multi-disciplinary, multi-site team, the focus is on incident resolution, problem management, and process improvement.

Key Responsibilities:

• Manage and administer SCCM 2012 infrastructure, including understanding roles and analyzing service impact.
• Monitor and troubleshoot overall infrastructure health, including SQL replication issues, WMI fundamentals, and SCCM site components.
• Application packaging, deployment, and detection logic using SCCM.
• Scripting in VB and PowerShell to automate tasks and create dynamic collections.
• Manage configuration items, baselines, OS imaging, upgrades, and task sequences.
• Patch management, SUGs, ADR, and reporting.
• SCCM client health, remediation, and SSRS report creation.
• Software distribution troubleshooting on distribution points.
• Install and troubleshoot DP and MP roles.
• Monitor and maintain SCCM site and component statuses.
• Enroll Windows devices in Intune using Autopilot and experience in co-management.
• Maintain SLA levels and ensure quality delivery, with flexibility for shifts and holidays.

Key Skills/Knowledge:

• Configuration Items, baselines, SQL queries, OSD imaging, OS upgrades, task sequences.
• Patch management, SUGs, ADR, reporting.
• SCCM client health, remediation, CCMeval, SSRS reporting, custom reports, alerts, subscriptions.

Experience Required:

• ITIL Foundation certification, preferably ITIL Incident/Problem Practitioner.
• At least 3 years in a large, complex IT environment.
• Understanding of business needs from an end-user perspective.