Refresh Support Engineer

Russell Tobin; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Refresh Support Engineer for a dynamic short-term project in Swindon. This role involves supporting a large-scale PC hardware refresh for around 5,000 users. Ideal candidates will have hands-on experience with PC builds and deskside support, particularly with Windows 11. You'll thrive in a fast-paced environment, coordinating device preparation, managing schedules, and ensuring high-quality support for end users. If you're proactive and detail-oriented, this is a fantastic opportunity to contribute to an impactful project while enhancing your skills in a supportive team setting.

Qualifications

• Experience in PC builds or deskside support is essential.
• Proficient in Microsoft Excel and familiar with M365 tools.

Responsibilities

• Build and prepare replacement devices for deployment.
• Coordinate PC builds and manage deployment schedules.
• Update asset management systems post-deployment.

Skills

PC builds

Deskside support

Microsoft Excel

Windows 11

GDPR awareness

Project process improvements

Tools

M365

Autopilot

Intune

ServiceNow

Job description

Job Description

Job Title: Refresh Support Engineer

Location : Swindon, UK (On-site)

Contract Type: 3 Months (Possibility of extension)

Day Rate: Up to £210/day (via Umbrella)

We’re hiring a Refresh Support Engineer for a short-term project with a major international insurance client. You’ll be working onsite in Swindon, supporting a large-scale PC hardware refresh for approximately 5,000 users. This is an excellent opportunity for an experienced deskside or deployment engineer who thrives in a fast-paced environment and enjoys working hands-on with hardware and end users.

Key Responsibilities:

• Build and prepare replacement devices and manage shipping.
• Coordinate lifecycle of PC builds in line with project goals.
• Keep deployment schedule and project team updated.
• Update asset management systems post-deployment.
• Book couriers and ensure correct documentation for shipped machines.
• Occasionally deliver devices on-site and support end users.
• Assist with asset stock counts and audits.
• Suggest and support project process improvements.

What We’re Looking For:

• Previous experience in PC builds, refresh, or deskside support (Windows 11).
• Familiar with M365, Autopilot, Intune, or ServiceNow (training available).
• Strong skills in Microsoft Excel.
• Excellent organisation, attention to detail, and the ability to follow governance processes.
• Awareness of GDPR and data handling best practices.
• Proactive team player who works well under pressure and can prioritise tasks.

If you're ready to take on a fast-paced refresh project and deliver high-quality support as part of a motivated team, we’d love to hear from you.

Regards,

Kapil