IT Technical Support Engineer

Multiplex; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to enhance user experiences by resolving hardware and software issues. This role involves collaborating with teams globally and supporting construction sites, ensuring timely resolutions to technical challenges. With a commitment to diversity and inclusion, the company offers a supportive environment and numerous benefits, including a discretionary annual bonus, flexible work arrangements, and professional development opportunities. If you're passionate about technology and eager to contribute to iconic projects, this role is perfect for you.

Benefits

Discretionary annual bonus

8% company contribution pension

25 days annual leave

Single private medical cover

Employee assistance programme

Virtual GP service

Competitive parental leave

Flexible benefits

Professional career development

Flexible work arrangements

Qualifications

• Experience in Technical/End User Computing Support roles.
• Strong verbal and written communication skills.

Responsibilities

• Support users by resolving hardware and software issues.
• Manage incidents within ServiceNOW and meet SLAs.

Skills

Technical Support

Interpersonal Skills

Communication Skills

Windows Operating Systems

Apple Operating Systems

Active Directory

Networking

Microsoft Office

Tools

ServiceNOW

Cisco Meraki

Azure

Intune

Job description

Job type: Full Time

Location:

UK - London

Category:

Information & Communication Technology

About Multiplex:

Multiplex is a premier construction company with a simple purpose: to construct a better future. Join our team to help deliver iconic projects worldwide, supported by approachable leadership and an inclusive culture that values our people.

Benefits:

• Discretionary annual bonus, 8% company contribution pension, 25 days annual leave + holiday buy options.
• Private medical cover, employee assistance programme, virtual GP service.
• Flexible benefits including season ticket loans, gym discounts, cycle to work scheme.
• Career development and learning opportunities through the Multiplex Learning Academy.
• Flexible work arrangements for improved work-life balance.

Who we're looking for:

Our team is united by the belief that we can excel in everything we do.

Role Overview:

The Technical Support Engineer provides support to all users by investigating and resolving End User Computing hardware, applications, and software issues, from level 1 to level 3.

This position reports to the IT Technical Support Manager and is responsible for IT support related to end-user compute, including processes, procedures, and technologies within Multiplex IT. The role is customer-facing, primarily supporting construction sites across the region. Key responsibilities include:

• Supporting project delivery and site setups.
• Collaborating globally with functional and cross-functional teams.
• Performing server maintenance, administration, and basic networking.
• Resolving user account issues, including passwords and access.
• Tracking and documenting service calls in the global system.
• Meeting SLAs through timely ticket management.
• Diagnosing incidents and participating in problem-solving groups.
• Using ServiceNOW for incident management and continuous improvement.

Qualifications for Success:

• Experience in an IT organization, preferably in End User Support roles.
• Strong interpersonal skills supporting diverse users.
• Excellent communication skills, both verbal and written.
• Proficiency in Windows and Apple OS.
• Knowledge of desktop, mobile devices, and vendor products/services.
• Experience with business software like Microsoft Office.
• IT skills including AD, Azure, Intune, MDM, Networking (Cisco Meraki), and Windows Server.

Inclusion:

We celebrate diversity and invite applications from all backgrounds. Even if you don't meet every qualification, if you're passionate about building a better future, we want to hear from you.

We support a barrier-free workplace and can accommodate reasonable adjustments during the recruitment process. Please inform our Talent Acquisition team of any needs.