Senior Information Technology Support Engineer

ZipRecruiter; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative IT consultancy is seeking a Senior Technical Support Engineer to provide exceptional onsite and remote support in the Finance sector. This role offers a unique opportunity to work in a hybrid environment, engaging with clients and enhancing their technical experience. You will manage incidents, deliver top-tier service, and work with cutting-edge technologies like Office 365 and Azure. If you have a solid technical background and a passion for client service, this is your chance to join a forward-thinking company that values your career growth and development.

Qualifications

• Experience in technical support for MSP, Consultancy, Legal, or Financial sectors.
• Strong communication skills and a passion for first-class service.

Responsibilities

• Manage incidents and service delivery for clients.
• Provide 2nd/3rd line support and work closely with executives.

Skills

Technical Support

Communication Skills

Incident Management

Vulnerability Scanning

Service Delivery

Tools

Office 365

Azure

SharePoint

Intune

Windows 10/11

Active Directory

Nessus

Palo Alto

Job description

Job Description

Are you ready to step into a high-impact technical support role with real career growth?

We're hiring a Senior Technical Support Engineer to join a dynamic and highly respected team, providing top-tier onsite and remote support for clients in the Finance sector for an IT Consultancy.

• Hybrid working – 3-4 days per week onsite in Central London
• Exciting client environment – Financial, Legal, and MSP sector exposure

What you’ll be doing:

• Managing incidents, change requests, and service delivery
• Working closely with executives, offering 2nd/3rd line support
• Vulnerability scanning, remediation (Nessus, Defender 365), and patch management
• Project support and client site technical improvements

Key Technologies you'll work with:

• Office 365, Azure, SharePoint, Intune, Windows 10/11
• Active Directory, Mimecast, Palo Alto, Telephony, AV systems

Ideal candidate background:

• Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments
• Strong communication skills with a passion for delivering first-class service
• Solid technical foundation across Microsoft technologies
• Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for their next long-term move.

Bonus Points:

• Microsoft or Azure certifications
• ITIL Service Management knowledge

This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love to hear from you!

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