Technical Support Engineer

ZipRecruiter; Bromley; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Engineer to join their dynamic team. This role offers the opportunity to work in a collaborative environment, providing strategic guidance on technology and IT infrastructures. As a 2nd Line Engineer, you will engage with clients, deliver projects, and implement new technologies while ensuring high standards of service. With a competitive salary and benefits, including training and career progression, this position is perfect for those looking to advance their IT career in a supportive atmosphere.

Benefits

Career progression

Training and certifications

Pension plan

Holidays

15% bonus

Qualifications

• Experience with Microsoft technologies and cloud environments.
• Strong understanding of network support and disaster recovery.

Responsibilities

• Engage with clients to determine technology requirements.
• Deliver projects within defined scope, quality, and timescale.
• Develop and implement new technologies.

Skills

Troubleshooting software applications

Client engagement

Technical communication

Education

Relevant IT certifications

Tools

Azure

Intune

Entra ID

Microsoft 365

Active Directory

DNS

Group Policy

Mobile Device Management

Job description

Job Description

IT Support Engineer

Opportunity:

Our trusted partner, a highly reputable cloud consultancy, is hiring a 2nd Line Engineer with experience troubleshooting software applications within an Azure, Intune, Entra ID, and 365 environment. Our client offers a basic salary of £37,000 + 15% bonus, with the role based in Bromley or Victoria, requiring presence three times per week. They provide training, career progression, and a supportive/collaborative environment.

You should be a good communicator and technically proficient, capable of providing strategic guidance on technology and IT infrastructures. You may also be involved in guiding and providing technical expertise during design, selection, implementation, and technology choices.

Responsibilities:

• Engaging with clients to determine their technology requirements
• Delivering projects within defined scope, quality, cost, and timescale for success
• Clarifying client system specifications and understanding their working practices and business nature
• Working at customer sites and liaising with staff at all levels, requiring good stakeholder management
• Developing and implementing new technologies
• Presenting solutions clearly in reports and presentations using Word, Excel, and PowerPoint
• Designing, testing, installing, and monitoring systems during project phases
• Preparing documentation and progress reports post-implementation

Technical Proficiencies Required:

• Microsoft technologies, including Azure, Entra ID, Intune, and 365
• Server Operating Systems, Active Directory, DNS, Group Policy
• Basic network support, such as DHCP reservations
• IP/TCP hardware resolution at the administration level
• Mobile Device Management and Security products
• Backup and Disaster Recovery technologies with a strong understanding of Business Continuity Planning (BCP)

Package:

• Salary ranging from £30,000 to £35,000 depending on experience, plus bonus, salary reviews, career progression, training, certifications, pension, and holidays