Resettlement Administrator

Serco; Uttoxeter; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days plus bank holidays

Pension up to 6%

Internal courses & qualifications

Employee Assistance Programme

Goods discounts

Volunteer day

Job summary

Serco is seeking a Resettlement Administrator to provide essential administrative support within the Offender Management Unit. You will help prepare prisoners for release, support sentence management, and assist with rehabilitation planning to ensure timely, accurate outcomes.

You will coordinate with partner agencies, maintain confidential records, and contribute to reducing reoffending while making a positive impact on communities.

Qualifications

• Experience in an administrative role within a busy office environment.
• Strong written and verbal communication skills with the ability to build trusted working relationships.
• Good working knowledge of Microsoft Word and Excel.
• GCSEs in English and Mathematics, or equivalent qualifications.
• Highly organised with excellent attention to detail and the ability to manage confidential information appropriately.
• Experience or knowledge of offender management, resettlement, criminal justice, or related environments would be beneficial but is not essential.

Responsibilities

• Provide administrative support across offender management and resettlement activities, ensuring processes are completed accurately and on time.
• Maintain confidential prisoner records, databases, trackers, and electronic filing systems to a high standard of accuracy.
• Support sentence management processes, including sentence calculations following completion of relevant training and accreditation.
• Coordinate release planning activities, meetings, referrals, and documentation to support successful resettlement outcomes.
• Liaise with Prison Offender Managers, Probation Practitioners, community partners, courts, and other external agencies to support operational requirements.
• Monitor shared mailboxes, produce management information, and support audits and compliance activities across the department.

Skills

Administrative experience

Communication skills

MS Word

MS Excel

GCSE English/Maths

Highly organised

Offender management knowledge

Education

GCSE English & Maths

Tools

Microsoft Word

Microsoft Excel

Job description

Location: HMP Dovegate, Staffordshire, ST14 8XR

Salary: Competitive plus excellent benefits

Schedule: Full time 40 hours per week. Monday to Friday. Main shifts are 8:00am – 4:30pm, with a rota requiring one to two late shifts per week (9:00am – 5:30pm).

Ready to impact a better future?

As a Resettlement Administrator in our Offender Management Unit (OMU) team, you'll provide vital administrative support that helps prepare prisoners for release, supports sentence management processes, and enables effective rehabilitation planning. Your work will help ensure key activities are completed accurately, efficiently, and within required timescales.

Every day, you'll contribute to positive outcomes for individuals preparing to return to their communities. By supporting release planning, coordinating with partner agencies, and maintaining accurate records, you'll help create impactful solutions that support rehabilitation, reduce reoffending, and make a positive impact on communities. Our work touches lives, and your work has purpose.

What You'll Do As a Resettlement Administrator

• Provide administrative support across offender management and resettlement activities, ensuring processes are completed accurately and on time.
• Maintain confidential prisoner records, databases, trackers, and electronic filing systems to a high standard of accuracy.
• Support sentence management processes, including sentence calculations following completion of relevant training and accreditation.
• Coordinate release planning activities, meetings, referrals, and documentation to support successful resettlement outcomes.
• Liaise with Prison Offender Managers, Probation Practitioners, community partners, courts, and other external agencies to support operational requirements.
• Monitor shared mailboxes, produce management information, and support audits and compliance activities across the department.

Does this sound like you?

• Experience in an administrative role within a busy office environment.
• Strong written and verbal communication skills with the ability to build trusted working relationships.
• Good working knowledge of Microsoft Word and Excel.
• GCSEs in English and Mathematics, or equivalent qualifications.
• Highly organised with excellent attention to detail and the ability to manage confidential information appropriately.
• Experience or knowledge of offender management, resettlement, criminal justice, or related environments would be beneficial but is not essential.

What We Offer

• 25 days plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).