Engagement Coordinator

Allscreens Nationwide Ltd; Marchington; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

Internal courses & qualifications

Mentoring opportunities

Employee Assistance Programme

Discounts for services

Volunteering day

Holiday entitlement

Job summary

Serco Limited is seeking an Engagement Coordinator in our Justice and Immigration team to help people in custody access education, skills and work opportunities. You’ll be the primary contact for prisoners on your houseblock, delivering tailored support to overcome barriers and encourage meaningful engagement.

You’ll build trust, work with multidisciplinary colleagues, and help develop plans that promote rehabilitation and progression.

Qualifications

• Experience supporting engagement, learning, rehabilitation or work-based programmes.
• Strong communication and relationship-building skills with the ability to motivate others.
• Experience of managing individual cases, monitoring progress and delivering tailored interventions.
• Good digital literacy skills and confidence using technology to support learning and engagement.
• Understanding of safeguarding, equality, diversity and inclusion, and working with people who have complex needs.

Responsibilities

• Build positive relationships with prisoners to understand aspirations and barriers to engagement.
• Monitor attendance and engagement levels with timely interventions to support progression.
• Develop personalised engagement plans to help overcome challenges.
• Coordinate with Key Workers, Prison Offender Managers, mentors and healthcare teams.
• Maintain accurate records, monitor trends and provide insights to improve programmes.
• Support digital learning initiatives and re-engage those at risk of disengagement.

Skills

Engagement experience

Communication skills

Case management

Digital literacy

Safeguarding & inclusion

Job description

Engagement Coordinator

Company: Serco Limited Salary: £26510-36510 per annum Hours: Full-time Location: Staffordshire, ST14 8XR Job type: Permanent Posting date: 27 Aug 2026 Closing date: 26 Sept 2026

Schedule: Full-time Mon-Fri 08:00-16:45

Location: HMP Dovegate, Staffordshire

Ready to impact a better future?

As an Engagement Coordinator in our Justice and Immigration team, you’ll help people in custody access education, skills and work opportunities that support rehabilitation, personal growth and successful progression. Your work will have purpose, creating positive outcomes for individuals while contributing to safer communities and a better future.

You’ll be the primary point of contact for prisoners on your allocated houseblock, helping them overcome barriers to participation and encouraging meaningful engagement in Education, Skills and Work activities. By building trust, providing tailored support and working collaboratively with colleagues, you’ll create impactful solutions that support rehabilitation and help individuals realise their potential.

What you’ll do as an Engagement Coordinator

• - Build positive relationships with prisoners to understand their aspirations, identify barriers to engagement and encourage participation in Education, Skills and Work activities.
• - Monitor attendance and engagement levels, providing timely interventions to address non-attendance and support progression.
• - Develop and review personalised engagement plans to help individuals overcome challenges such as literacy difficulties, anxiety, trauma or additional learning needs.
• - Work closely with Key Workers, Prison Offender Managers, peer mentors, healthcare teams and other specialists to coordinate effective support.
• - Maintain accurate records, monitor trends and provide insights that help improve programmes and increase participation.
• - Support digital learning initiatives and work with behaviour management teams to re-engage individuals who may be at risk of disengagement.

Does this sound like you?

• - Experience supporting engagement, learning, rehabilitation or work-based programmes.
• - Strong communication and relationship-building skills, with the ability to motivate and positively influence others.
• - Experience of managing individual cases, monitoring progress and delivering tailored interventions.
• - Good digital literacy skills and confidence using technology to support learning and engagement.
• - Understanding of safeguarding, equality, diversity and inclusion, and working with people who have complex needs.

What we offer

• - Up to 6% contributory pension scheme
• - Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• - Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• - Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• - Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
• - 23 days’ holiday plus bank holidays

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.