International Key Account Manager

Dpdgroup; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity

Life assurance 4x salary

Vitality at Work

Free parking

Retail discounts

Milestone days off

Eye tests & glasses support

Job summary

Dpdgroup is seeking an International Key Account Manager to retain and grow relationships with major international customers. You will act as a global logistics consultant, use Salesforce to manage accounts, and coordinate with operations, sales and CRM teams to deliver value and secure long-term partnerships.

The role requires travel and a strong knowledge of the international shipping industry, with a focus on revenue growth, renewals, and strategic customer engagement.

Qualifications

• Ability to communicate effectively at all levels and confident in delivering presentations.
• Proven track record in the international logistics industry and knowledge of international trade.
• Proven ability to achieve and exceed personal account objectives and targets.
• Excellent customer service and listening skills.
• Willingness to learn and enhance knowledge of products, services and international trade.
• Excellent time management to maximise goal achievement.
• Strong upsell and cross-selling skills.
• Influencing and negotiating abilities.
• Collaborative relationship-building across functions.

Responsibilities

• Visit aligned customers with account objectives, upsell initiatives and international updates.
• Develop account development plans and roadmaps to hit revenue targets.
• Maintain up-to-date customer data in Salesforce and relevant docs.
• Oversee handover of new major international accounts from other teams.
• Support and lead international tender processes when needed.
• Build relationships with stakeholders across multiple levels and functions.
• Identify international revenue opportunities within the portfolio.

Skills

Communication skills

Presentation skills

International logistics knowledge

Account management

Upselling

Negotiation

Relationship building

Time management

Problem solving

Adaptability

Tools

Salesforce

Job description

Job Description

Purpose of Position

As the International Key Account Manager your key role will be to retain and develop relationships with our large international customers. Acting as a key international logistics consultant to your portfolio you will be a driven and diligent individual with a strong knowledge of the global shipping industry and a passion for building long-term partnerships. This is a national role and flexibility to travel will be required.

Key Task & Responsibilities:

• Visiting all aligned customers in line with the agreed contact schedules. Each call having predetermined account management objectives, upsell development initiatives and international business updates
• Developing a detailed account development plan and roadmap to support the designated international portfolio revenue/contribution targets
• Maintaining comprehensive and up-to-date information on all aspects of the customer business via Salesforce, actions and initiative documents, presentations and customer files
• Managing the successful handover of new major international accounts from the international development manager or sales representative
• Supporting and leading where necessary the international tender process
• Establishing productive, professional relationships with key stakeholders in portfolio on a multi-functional and multi-level basis
• Identifying and developing any additional international revenue opportunities within the portfolio and their associated companies.
• Proactively assessing, clarifying and validating customer’s international needs and leads international solution development efforts that best address the customer needs while coordinating the involvement of all necessary company personnel
• Supporting the visiting and re-engagement of all lost international major customers and carrying out a detailed exit analysis. Maintaining regular contact to proactively try and regain the business
• Identifying and managing the resolution of international customer problems to underpin long-term account retention through facilitation with the International Operations team, International Customer Service team, Sales and CRM team and the Customer.
• Monitoring and maintaining international account revenue, profitability and seeking opportunity for improvements through regular rate reviews and renewals
• Preparing agendas, presentations and follow up meetings with minutes and appropriate record keeping
• Providing expertise and the necessary commercial lead or support during the new business phase, implementation phase and launch of new international strategic customer

Key Measures of Performance:

• Customer retention levels (accounts/revenue)
• Maintained/improved account profitability
• Improved international revenue growth within portfolio
• Quarterly quote renewal impact report
• Upsell and regenerated revenue
• Customer satisfaction as measured by internal and external surveys and assessments

Qualifications

• Ability to communicate effectively at all levels and confidently perform presentations
• A consistent track record of working within the international logistics industry and good knowledge of international trade
• Proven ability to achieve and exceed personal account objectives and targets
• Excellent customer service and listening skills
• Willingness to learn and enhance knowledge of products, services and international trade
• Excellent time management skills to maximise the ability to reach goals
• Effective upsell and cross selling skills
• Strong influencing and negotiating skills
• Effective collaboration and relationship building skills
• Resilience, self-motivation and flexibility to thrive in a dynamic, ever-changing environment
• Good record keeping and adherence to policies and procedures
• Problem solving and effective decision-making
• Demonstrates the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking
• Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses