International Key Account Manager

Dpd Group Uk; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Life assurance (4x salary) on joining

Vitality at Work

Free On Site Parking

Retail discounts (100s of retailers)

Job summary

DPD Group UK is seeking an International Key Account Manager to retain and develop relationships with large international customers. The role is national with travel, acting as a logistics consultant to portfolios and coordinating cross-functional teams to drive revenue and retention.

You will visit customers, develop plans, maintain Salesforce records, and lead tenders and new business efforts, ensuring long-term partnerships across borders.

Qualifications

• Ability to communicate effectively at all levels and confidently perform presentations.
• A consistent track record in the international logistics industry and knowledge of international trade.
• Proven ability to achieve and exceed personal account objectives and targets.
• Excellent customer service and listening skills.
• Willingness to learn and enhance knowledge of products, services and international trade.
• Effective upsell and cross selling skills.
• Strong influencing and negotiating skills.

Responsibilities

• Visiting all aligned customers with predetermined account management objectives and upsell development.
• Developing an account development plan to support revenue targets.
• Maintaining up-to-date customer information in Salesforce and files.
• Managing handover of new major international accounts.
• Supporting and leading international tender processes.
• Establishing relationships with key stakeholders across portfolio.
• Identifying additional international revenue opportunities within the portfolio.
• Assessing customer needs and coordinating international solution development.
• Re-engaging lost international customers and conducting exit analyses.
• Coordinating with Operations, Customer Service, Sales and CRM teams to resolve issues.

Skills

Effective communication

International logistics experience

Account management

Customer service excellence

Negotiation skills

Upselling & cross-selling

Time management

Relationship building

Problem solving

Job description

Job Description

Purpose of Position

As the International Key Account Manager your key role will be to retain and develop relationships with our large international customers. Acting as a key international logistics consultant to your portfolio you will be a driven and diligent individual with a strong knowledge of the global shipping industry and a passion for building long-term partnerships. This is a national role and flexibility to travel will be required.

Key Task & Responsibilities

• Visiting all aligned customers in line with the agreed contact schedules. Each call having predetermined account management objectives, upsell development initiatives and international business updates
• Developing a detailed account development plan and roadmap to support the designated international portfolio revenue/contribution targets
• Maintaining comprehensive and up-to-date information on all aspects of the customer business via Salesforce, actions and initiative documents, presentations and customer files
• Managing the successful handover of new major international accounts from the international development manager or sales representative
• Supporting and leading where necessary the international tender process
• Establishing productive, professional relationships with key stakeholders in portfolio on a multi-functional and multi-level basis
• Identifying and developing any additional international revenue opportunities within the portfolio and their associated companies.
• Proactively assessing, clarifying and validating customer’s international needs and leads international solution development efforts that best address the customer needs while coordinating the involvement of all necessary company personnel
• Supporting the visiting and re-engagement of all lost international major customers and carrying out a detailed exit analysis. Maintaining regular contact to proactively try and regain the business
• Identifying and managing the resolution of international customer problems to underpin long-term account retention through facilitation with the International Operations team, International Customer Service team, Sales and CRM team and the Customer.
• Monitoring and maintaining international account revenue, profitability and seeking opportunity for improvements through regular rate reviews and renewals
• Preparing agendas, presentations and follow up meetings with minutes and appropriate record keeping
• Providing expertise and the necessary commercial lead or support during the new business phase, implementation phase and launch of new international strategic customer

Key Measures of Performance

• Customer retention levels (accounts/revenue)
• Maintained/improved account profitability
• Improved international revenue growth within portfolio
• Quarterly quote renewal impact report
• Upsell and regenerated revenue
• Customer satisfaction as measured by internal and external surveys and assessments

Qualifications

• Ability to communicate effectively at all levels and confidently perform presentations
• A consistent track record of working within the international logistics industry and good knowledge of international trade
• Proven ability to achieve and exceed personal account objectives and targets
• Excellent customer service and listening skills
• Willingness to learn and enhance knowledge of products, services and international trade
• Excellent time management skills to maximise the ability to reach goals
• Effective upsell and cross selling skills
• Strong influencing and negotiating skills
• Effective collaboration and relationship building skills
• Resilience, self-motivation and flexibility to thrive in a dynamic, ever-changing environment
• Good record keeping and adherence to policies and proceduresProblem solving and effective decision-making
• Demonstrates the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability

Additional Information

About our benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!