International Commercial Advisor

Dpd Group Uk; Birmingham; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on加入

Health Kiosks visiting every location

Vitality at Work

Free On Site Parking

Discounted shopping from 100’s of(ret…

Résumé du poste

DPD Group UK is seeking an International Commercial Advisor to support Sales & CRM teams with international information and insights. You will represent the full range of DPD Group's international offerings, producing reports to monitor growth of strategic customers and assisting external customers with products, services and industry knowledge.

In this role you will manage inbound and outbound emails, ensure a 24-hour SLA for department queries, and prepare stats for reviews and presentations.

Qualifications

• Experience in telesales or customer service environments.
• Experience in international distribution or supply chain is advantageous.
• Strong written and verbal communication with internal and external stakeholders.

Responsabilités

• Check reports and statistics for international strategic customers.
• Update customers on international service alerts and notices.
• Handle inbound and outbound emails, resolving inquiries and providing solutions.

Connaissances

Excellent communication skills

Time management

Customer service oriented

Stakeholder engagement

Description du poste

Job Description

Purpose of Position

The International Commercial Advisor assists with providing international information and advice for internal Sales & CRM teams. They represent the entire range of DPD Groups International offering, producing reports to support and monitor the growth of our international strategic customers. They also will support external customers with our products and services or industry knowledge.

Key Tasks/Areas of Responsibility

• To check over and send reports and stats to our international strategic customers
• To update customers on international service alerts and notices
• Support external customers with products, services and industry changes
• To handle inbound and outbound emails, answering inquiries by clarifying desired information, researching, resolving problems, exploring options, providing solutions, locating and issuing information
• Ensure all emails that are received into the department are managed within an service level agreement of 24 hours
• Update sales personnel and external customers of any country, service, product, competitor information or presentation material
• As and when required, to support or to be involved in international projects
• Prepares and provides stats and data on international customers for reviews and presentations
• Deep dive into trends impacting performance and work with operational teams to drive improvements for strategic customers
• As and when to support with training, inductions and presenting international information to internal staff or customers
• Support with customer meetings with Sales & CRM teams as and when required

Key Measures of performance

• Agreed short term project KPIS
• Number of successfully handled emails
• Time keeping
• Strategic customer reports are issued daily before 4pm or by the agreed date / time.

Qualifications

About You

Ideally your career history will be able to evidence success within a telesales, customer services or target driven environment however this is not essential. It would also be advantageous if you have experience within an international distribution and/ or supply chain environment. You will also;

• Have excellent communication skills both verbally and written with the ability to work with both internal and external stakeholders.
• Have good organisational and time management skills with the ability to work well under pressure
• Strong administrative skills and computer literate
• Be enthusiastic, motivated, flexible and adaptable to change
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

About our Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of our job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!