International Commercial Advisor

DPDgroup; Sandwell; Sur place; GBP 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Holiday trading

Enhanced parental package

Life assurance 4x salary

Health kiosks at locations

Vitality at Work

Free On Site Parking

Retail discounts

Milestone Days off

Eye tests support

Résumé du poste

DPD is recruiting an International Commercial Advisor in Oldbury to support the Sales & CRM teams with international information, reporting and stakeholder communications. The role focuses on delivering timely reports, service alerts and product updates to strategic customers across international markets.

You will handle inquiries, manage emails within SLA, and assist with international projects while upholding DPD values and delivering excellent customer service daily.

Qualifications

• Excellent written and verbal communication skills
• Ability to work under pressure and meet deadlines
• Strong organisational and time management skills
• Experience in a telesales, customer services or target-driven environment is advantageous
• Experience in international distribution or supply chain is beneficial
• Demonstrate the DPD values of Passion, Respect, Honesty, Flexibility, Caring and Accountability

Responsabilités

• To check over and send reports and stats to our international strategic customers
• To update customers on international service alerts and notices
• Support external customers with products, services and industry changes
• Handle inbound and outbound emails, clarifying information, researching, resolving problems and providing solutions
• Ensure all emails are managed within a service level agreement of 24 hours
• Update sales personnel and external customers on country, service, product or competitor information
• Support or be involved in international projects as required
• Prepare and provide stats on international customers for reviews and presentations
• Deep dive into trends impacting performance and work with operations to drive improvements for strategic customers
• Assist with training, inductions and presenting international information to staff or customers
• Support customer meetings with Sales & CRM teams as required

Description du poste

International Commercial Advisor Full-time
Job Title: International Commercial Advisor
Function: Sales
Vacancy Type: Permanent - Full Time
Company Description Contract Type: Permanent / 37.5 hours per week
Salary: Up to £30,866.30 per annum DOE
Location: Oldbury B69 4DA
Days of Work: Monday - Friday
Hours of Work: 9am - 5pm

Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Purpose of Position

The International Commercial Advisor assists with providing international information and advice for internal Sales & CRM teams. They represent the entire range of DPD Groups International offering, producing reports to support and monitor the growth of our international strategic customers. They also will support external customers with our products and services or industry knowledge.

Key Tasks/Areas of Responsibility

• To check over and send reports and stats to our international strategic customers
• To update customers on international service alerts and notices
• Support external customers with products, services and industry changes
• To handle inbound and outbound emails, answering inquiries by clarifying desired information, researching, resolving problems, exploring options, providing solutions, locating and issuing information
• Ensure all emails that are received into the department are managed within an service level agreement of 24 hours
• Update sales personnel and external customers of any country, service, product, competitor information or presentation material
• As and when required, to support or to be involved in international projects
• Prepares and provides stats and data on international customers for reviews and presentations
• Deep dive into trends impacting performance and work with operational teams to drive improvements for strategic customers
• As and when to support with training, inductions and presenting international information to internal staff or customers
• Support with customer meetings with Sales & CRM teams as and when required

Key Measures of performance

• Agreed short term project KPIS
• Number of successfully handled emails
• Time keeping
• Strategic customer reports are issued daily before 4pm or by the agreed date / time.

About You

Ideally your career history will be able to evidence success within a telesales, customer services or target driven environment however this is not essential. It would also be advantageous if you have experience within an international distribution and/ or supply chain environment. You will also;

• Have excellent communication skills both verbally and written with the ability to work with both internal and external stakeholders.
• Have good organisational and time management skills with the ability to work well under pressure
• Strong administrative skills and computer literate
• Be enthusiastic, motivated, flexible and adaptable to change
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few...

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!