International Key Account Manager

DPD UK; Smethwick; Sur place; GBP 40 000 - 49 000; Plein temps

Avantages offerts par ce poste

Company car or car allowance

Laptop

Mobile phone

Commission

Résumé du poste

DPD UK is seeking an International Key Account Manager to retain and grow relationships with large international customers. You will act as a trusted logistics consultant, manage a national role with travel, and coordinate across Sales, CRM and Operations to deliver long-term partnerships.

You will travel to key accounts, develop account plans, and lead tender processes while leveraging Salesforce for customer insights. A strong global shipping knowledge and proactive mindset are essential.

Qualifications

Responsabilités

• Visiting all aligned customers in line with the agreed contact schedules.
• Developing a detailed account development plan and roadmap to support the designated international portfolio revenue/contribution targets.
• Maintaining comprehensive and up-to-date information on all aspects of the customer business via Salesforce, actions and initiative documents, presentations and customer files.
• Managing the successful handover of new major international accounts from the international development manager or sales representative.
• Supporting and leading where necessary the international tender process.
• Establishing productive, professional relationships with key stakeholders in portfolio on a multi-functional and multi-level basis.
• Identifying and developing any additional international revenue opportunities within the portfolio and their associated companies.
• Proactively assessing, clarifying and validating customer's international needs and leads international solution development efforts that best address the customer needs while coordinating the involvement of all necessary company personnel.
• Supporting the visiting and re-engagement of all lost international major customers and carrying out a detailed exit analysis.
• Identifying and managing the resolution of international customer problems to underpin long-term account retention through facilitation with the International Operations team, International Customer Service team, Sales and CRM team and the Customer.
• Monitoring and maintaining international account revenue, profitability and seeking opportunity for improvements through regular rate reviews and renewals
• Preparing agendas, presentations and follow up meetings with minutes and appropriate record keeping
• Providing expertise and the necessary commercial lead or support during the new business phase, implementation phase and launch of new international strategic customer

Outils

Salesforce

Description du poste

• Salary: Up to£44,153.75 per annum DOE, plus commission, company car or car allowance, laptop and mobile
• Location: National
• Days of Work: Monday - Friday
• Hours of Work: 9.00 - 5.30

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of over £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

• Salary: Up to£44,153.75 per annum DOE, plus commission, company car or car allowance, laptop and mobile
• Location: National
• Days of Work: Monday - Friday
• Hours of Work: 9.00 - 5.30

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of over £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Purpose of Position

As the International Key Account Manager your key role will be to retain and develop relationships with our large international customers. Acting as a key international logistics consultant to your portfolio you will be a driven and diligent individual with a strong knowledge of the global shipping industry and a passion for building long-term partnerships. This is a national role and flexibility to travel will be required.

Key Task & Responsibilities

• Visiting all aligned customers in line with the agreed contact schedules. Each call having predetermined account management objectives, upsell development initiatives and international business updates
• Developing a detailed account development plan and roadmap to support the designated international portfolio revenue/contribution targets
• Maintaining comprehensive and up-to-date information on all aspects of the customer business via Salesforce, actions and initiative documents, presentations and customer files
• Managing the successful handover of new major international accounts from the international development manager or sales representative
• Supporting and leading where necessary the international tender process
• Establishing productive, professional relationships with key stakeholders in portfolio on a multi-functional and multi-level basis
• Identifying and developing any additional international revenue opportunities within the portfolio and their associated companies.
• Proactively assessing, clarifying and validating customer's international needs and leads international solution development efforts that best address the customer needs while coordinating the involvement of all necessary company personnel
• Supporting the visiting and re-engagement of all lost international major customers and carrying out a detailed exit analysis. Maintaining regular contact to proactively try and regain the business
• Identifying and managing the resolution of international customer problems to underpin long-term account retention through facilitation with the International Operations team, International Customer Service team, Sales and CRM team and the Customer.
• Monitoring and maintaining international account revenue, profitability and seeking opportunity for improvements through regular rate reviews and renewals
• Preparing agendas, presentations and follow up meetings with minutes and appropriate record keeping
• Providing expertise and the necessary commercial lead or support during the new business phase, implementation phase and launch of new international strategic customer

Key Measures of Performance