Key Account Manager

Dpd Group Uk; Rishton; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4 x salary on join

Vitality at Work

Free On Site Parking

Discounted shopping from retailers

Milestone Days off

Eye tests and glasses support

Job summary

DPD Group UK is seeking a first-class Key Account Manager to join their high-performing team. The role focuses on developing account plans, maintaining client relationships, and driving revenue growth across a portfolio of customers, including DPD and DPD Local clients.

The candidate will manage opportunities, collaborate with internal departments, and travel as needed to support business development. The successful candidate will bring demonstrable experience in account management, exceptional

Qualifications

• Experience in account management and maintaining relationships with customers.
• Excellent communication and influencing skills with strong problem-solving abilities.
• Proficient in Microsoft Office or Google Suite and able to adapt to change quickly.

Responsibilities

• Developing account plans to support revenue targets.
• Maintain/update information via Salesforce and customer files.
• Build multi-level business relationships with customer organisations.
• Identify and develop revenue opportunities within the portfolio and pipeline.
• Visit customers and conduct exit surveys to inform account retention.
• Coordinate with regional teams on major new business opportunities.
• Resolve customer problems to underpin long-term retention.
• Visit existing customers to ensure revenue and contribution improvements.

Skills

Account management

Customer service

Communication skills

Tools

Microsoft Office/Google Suite

Job description

Job Description

Our Regional Customer Relationship Manager is looking to recruit a first class Key Account Manager to join their highly skilled and high performing team.

Your key responsibilities will include:

• Developing account plans for each customer to support the Key Account Manager portfolio revenue/contribution targets
• Maintaining/updating information via SalesForce and customer files
• Developing multi-functional and multi-level business relationships with customers organisations
• Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
• Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
• Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
• Identifying and managing the resolution of customer problems to underpin long term account retention
• Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals
• Working with internal departments and contacts to ensure operational service is delivered and improvement opportunities identified and supported

Qualifications

About You

As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management

You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.

You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly.

We will also expect you to be

• A person capable of decisive and effective decision-making, in a time pressured environment
• Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
• Proficient in Microsoft Office/Google Suite applications
• Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
• Full clean driving licence and a flexible approach to regional travel and occasional overnight stays.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.