International Field Support Engineer

Flash Technology, LLC; Wappenham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Bonus plans

Educational assistance

Leadership development programs

Job summary

SPX Technologies in the UK is seeking a Customer Support Engineer – International to support a broad range of customers and projects. This role requires strong communication skills and the ability to deliver tasks on time across diverse environments.

You will work on site, in offices, and remotely, with about half of your time spent at customer sites worldwide and the rest in controlled environments. A proactive, customer-focused mindset is essential.

Qualifications

• Proven experience managing technical operations and customer-facing contracts.
• Strong leadership and project management skills coordinating cross-functional teams.
• Deep understanding of downlink communication systems and field operations.
• Excellent communication and stakeholder engagement across phone, email, and presentations.
• Ability to tailor technical explanations to diverse audiences.
• Customer-focused mindset with proactive service delivery.

Responsibilities

• Perform site surveys UK & worldwide and coordinate locations.
• Order and pack installation materials for shipment.
• Arrange logistics, shipping, and customs paperwork.
• Perform second-line repair in the factory workshop.
• Produce technical publications and white papers.
• Conduct Factory Acceptance Testing UK & worldwide.
• Maintain sites UK & worldwide.
• Install and commission datalink systems and network monitoring.
• Commission air-to-ground links worldwide.
• Lead customer trials and write trial plans.
• Support customer demos UK and worldwide.
• Deliver training courses on ECS equipment.
• Capture customer requirements for sales.

Skills

Technical operations management

Stakeholder engagement

Project management

Communication

Client-facing

Leadership

Job description

SPX Technologies in the UK is seeking a Customer Support Engineer – International to support a broad range of customers and projects. This role requires strong communication skills and the ability to deliver tasks on time across diverse environments.

You will work on site, in offices, and remotely, with about half of your time spent at customer sites worldwide and the rest in controlled environments. A proactive, customer-focused mindset is essential.