Global Technical Support Engineer

Octagon Group; Wappenham; On-site; GBP 42,000 - 54,000; Full time

Job summary

Octagon Group is seeking a Customer Support Engineer to provide technical support across installation, operation, and maintenance of specialist systems from the UK with worldwide scope. The role involves site surveys, commissioning, troubleshooting, demonstrations, and training, with visa sponsorship not available.

The position requires strong customer-facing communication, fault-finding skills, and willingness to travel extensively across the UK and internationally.

Qualifications

• Experience in a technical customer support, field service, engineering or similar role.
• Experience supporting complex technical systems, ideally within communications, defence or a related industry.
• Strong fault-finding and problem-solving skills.
• Experience with installation, maintenance, testing or commissioning of technical equipment.
• Excellent communication and customer-facing skills, with the ability to build strong relationships with customers.
• Ability to explain technical information clearly to a range of audiences.
• Strong organisational and time-management skills.
• Experience producing technical documentation, reports or system manuals would be beneficial.
• Experience delivering technical training would be advantageous.
• Willingness to travel extensively across the UK and internationally.

Responsibilities

• Provide technical support to customers across installation, operation and maintenance of specialist technical systems.
• Carry out site surveys across UK and worldwide locations, including fixed, mobile and ship-based sites.
• Install and support the commissioning of specialist communication and monitoring systems.
• Support the installation and maintenance of air-to-ground communication links worldwide.
• Carry out 2nd line repairs and technical fault finding within the factory workshop.
• Attend customer sites to provide maintenance and technical support.
• Produce technical documentation, including system manuals and white papers.
• Develop and deliver technical training courses covering specialist equipment.

Job description

Octagon Group is seeking a Customer Support Engineer to provide technical support across installation, operation, and maintenance of specialist systems from the UK with worldwide scope. The role involves site surveys, commissioning, troubleshooting, demonstrations, and training, with visa sponsorship not available.

The position requires strong customer-facing communication, fault-finding skills, and willingness to travel extensively across the UK and internationally.