Customer Support Engineer

Flash Technology, LLC; Wappenham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Bonus plans

Educational assistance

Leadership development programs

Job summary

SPX Technologies in the UK is seeking a Customer Support Engineer – International to support a broad range of customers and projects. This role requires strong communication skills and the ability to deliver tasks on time across diverse environments.

You will work on site, in offices, and remotely, with about half of your time spent at customer sites worldwide and the rest in controlled environments. A proactive, customer-focused mindset is essential.

Qualifications

• Proven experience managing technical operations and customer-facing contracts.
• Strong leadership and project management skills coordinating cross-functional teams.
• Deep understanding of downlink communication systems and field operations.
• Excellent communication and stakeholder engagement across phone, email, and presentations.
• Ability to tailor technical explanations to diverse audiences.
• Customer-focused mindset with proactive service delivery.

Responsibilities

• Perform site surveys UK & worldwide and coordinate locations.
• Order and pack installation materials for shipment.
• Arrange logistics, shipping, and customs paperwork.
• Perform second-line repair in the factory workshop.
• Produce technical publications and white papers.
• Conduct Factory Acceptance Testing UK & worldwide.
• Maintain sites UK & worldwide.
• Install and commission datalink systems and network monitoring.
• Commission air-to-ground links worldwide.
• Lead customer trials and write trial plans.
• Support customer demos UK and worldwide.
• Deliver training courses on ECS equipment.
• Capture customer requirements for sales.

Skills

Technical operations management

Stakeholder engagement

Project management

Communication

Client-facing

Leadership

Job description

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, Enterprise Control Systems (ECS) is a leading supplier of long range data links that support real time high resolution video transfer between air and ground users. In creating products like RF inhibitors and specialized equipment for military and security purposes, we protect ground forces and infrastructure around the world.

Job Summary

As a Customer Support Engineer – International, you will provide support to a wide range of customers and projects to meet the company’s business objectives. This customer‑facing role requires a good communicator who can apply their skills to completing the task on time.

Job Responsibilities

• Site survey (UK & worldwide), including fixed, mobile and ship locations.
• Ordering and packing installation materials for shipment.
• Logistics – arrange shipping and customs paperwork.
• Second‑line repair (within workshop in factory).
• Technical publications (system manuals and white papers).
• Factory Acceptance Testing (UK & worldwide).
• Site maintenance (UK & worldwide).
• Installation and commissioning of datalink systems, network monitoring and network voting systems (UK & worldwide).
• Commissioning of air‑to‑ground links (worldwide).
• Customer trials, including writing trial plans (UK & worldwide).
• Support for customer demos (UK and worldwide).
• Writing and delivering training courses on all ECS equipment (UK & worldwide).
• Customer requirements capture for sales (UK & worldwide).

Required Experience

• Proven experience managing technical operations and customer‑facing contracts, ideally in communications or defence sectors.
• Strong leadership and project management skills, with the ability to coordinate cross‑functional teams and external contractors.
• Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance.
• Excellent communication and stakeholder engagement abilities, across phone, email, and presentations.
• Ability to tailor technical explanations to suit diverse audiences, from end‑users to senior stakeholders.
• Demonstrated customer‑focused mindset, with a proactive approach to service delivery and relationship building.

Preferred Experience, Knowledge, Skills, and Abilities

• Strong interpersonal skills, with the ability to mentor junior staff and foster a culture of accountability and growth.
• High attention to detail, with a commitment to accuracy in documentation and reporting.
• Flexible and adaptable, able to respond effectively to changing priorities and field conditions.
• Effective time management and problem‑solving abilities, with a track record of delivering results under pressure.
• Skilled in record‑keeping and compliance, particularly in regulated environments such as MOD and police contracts.
• Experience in training delivery and technical documentation, supporting knowledge transfer and operational consistency.

Travel & Working Environment

• Approximately 50% of the role is site‑based, supporting customer operations across various locations; the remaining 50% is split between office‑based work and remote working.
• Flexibility is essential to accommodate varying schedules, travel demands, and field conditions across different environments.

Culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

Benefits

• Competitive and performance‑based compensation packages and bonus plans.
• Educational assistance, leadership development programs, and recognition programs.

Diversity

Our commitment to embrace diversity to build a culture of inclusion at SPX. We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.